Supply Plug plants which are in better health these were unusable to pot on
Emily Evans
Dobies
4 years ago
Thank you for taking a moment to share your experience with us. We are so pleased to hear you found our collection to contain a good variety of plants. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.
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Sue
Feefo Verified
Leeds
4 years ago
What Sue said about Dobies:
Quality and quantity fantastic
I had ordered 70 fuchsia plugs and 40 petunia. I got the best deals ever pay £ and get double my order I am over joyed and will use Dobies every year I will write a review again with photos of my...
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Emily Evans
Dobies
4 years ago
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!
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Karen Wilson
Feefo Verified
Woking
4 years ago
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What Karen Wilson said about Dobies:
Great plants - poor delivery
Ordering and plants are great but have been let down with delivery on more than one occasion. This time only half of the plants survived the delivery process.
Emily Evans
Dobies
4 years ago
Thank you for taking the time to leave us your feedback. We are sorry to hear that you plants did not arrive in optimal condition, and some were damaged from transit. This certainly does not align with our high standards of service. Please contact our customer services team directly so they can assist you with this and agree to a resolution for you.
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John Le Jeune
Feefo Verified
4 years ago
What John Le Jeune said about Dobies:
Advised of delivery time and plans arrived as expected
Emily Evans
Dobies
4 years ago
Thank you so much for your review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process. We’re so grateful that you took the time to share your feedback with us.
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Trusted Customer
Feefo Verified
4 years ago
Disappointed
Plants arrived very dry and about 10% have now died a week after receiving them!!
Emily Evans
Dobies
4 years ago
Thank you for taking the time to provide valuable feedback about our service. We apologise that your experience was less than ideal, and your plants did not arrive in our usual high level of quality. We hope you‘ll give us a chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further.
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Michael Moroney
Feefo Verified
4 years ago
What Michael Moroney said about Dobies:
Still waiting
Still waiting delivery so cannot rate higher than 1
Emily Evans
Dobies
4 years ago
Thank you for providing this important feedback. It appears something went wrong with this package as this was dispatched earlier this month. You definitely should have received this order by now. If you have not done so already, please contact our Customer Care team via phone, email or our website and they will help sort this out immediately for you.
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Trusted Customer
Feefo Verified
4 years ago
Ordering and delivery
Totally confused with the ordering system and the order ack Petunias arrived in a disgraceful state and are being replaced. Prompt replies from customer service have been. Much appreciated. Other...
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Emily Evans
Dobies
4 years ago
It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide and those that need improvement, and we will take your feedback onboard. We sincerely thank you for taking the time to share your thoughts with us.
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Trusted Customer
Feefo Verified
4 years ago
Delivery took a long time and a lot of my purchase was dead.l had to phone them and let them know and they are going to send me a new batch of plants, l will reserve my judgement untill they arrive.
Emily Evans
Dobies
4 years ago
Thank you for sharing a review of your recent experience. Our team here at Dobies is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you and were able to offer to replace the damaged plants for you as soon as possible. We are sorry that your initial experience was not an amazing one due to damage to your order, however reaching out to us was the perfect thing to do as we strive to ensure our customers' satisfaction and thank you for giving us the oppertunity to rectify the issues.
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John Stopher
Feefo Verified
4 years ago
What John Stopher said about Dobies:
Plants arrived on time and very good condition
Emily Evans
Dobies
4 years ago
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
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KEITH PESKEY
Feefo Verified
4 years ago
What KEITH PESKEY said about Dobies:
Products are delivered in good condition and on time
Emily Evans
Dobies
4 years ago
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and you are pleased with the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.