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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,894 reviews

Janet Rowe

Feefo Verified

4 years ago

What Janet Rowe said about Dobies:

Good

I received my order I good time.

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that your order arrived efficiently. Kind Regards, Amy, Dobies Customer Care

Margaret Lovegrove

Feefo Verified

Bury St Edmunds

4 years ago

What Margaret Lovegrove said about Dobies:

Usually very good, but not this particular order, one item still waiting fo

I have ordered many times from Dobies with full satisfaction, regretably not this last time. I am still awaiting the watering Can. I eventually received the the very small plug plants. If and when,...

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that there has been an issue with your order on this occasion. There appears to be a system error which has caused the incorrect item to be despatched and we apologise for the inconvenience caused. We can see that our Customer Service Team are looking into this and we will aim to get your watering can out to you as quickly as possible. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

4 years ago

Very poor quality, not a happy customer.

The plugs looked far from healthy, ,either they were not established enough for transport or had been over watered. After transplanting only about a third of them were able to grow on.

Amy

Dobies

4 years ago

Thank you for your review. We do apologise that you were disappointed with the quality of the plants received, we have emailed you directly in order to try and resolve this for you and we apologise for the disappointment caused. Kind Regards, Amy, Dobies Customer Care

Bria n Hart

Feefo Verified

4 years ago

What Bria n Hart said about Dobies:

Service excellence, plants not so good, lost a lot so far,

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with the service received. We are disappointed that the plants were not up to the expected standard. If you do have concerns with any of your plants it is always best to contact our Customer Service Team on receipt of your goods and they can look to resolve any issues for you. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

4 years ago

The goods (geranium plugs) arrived promptly and were as advertised.

Amy

Dobies

4 years ago

Thank you for your review. We are delighted that you are pleased with the quality of product received, we appreciate your great feedback. Kind Regards, Amy, Dobies Customer Care

James Regan

Feefo Verified

Merthyr

4 years ago

What James Regan said about Dobies:

Exceptional quality

Great service and excellent quality at very reasonable prices , I would highly recommend

Amy

Dobies

4 years ago

Thank you for your review. We are delighted that you are pleased with the quality of product received, we appreciate your great feedback and your recommendation. Kind Regards, Amy, Dobies Customer Care

Lynn Hart

Feefo Verified

4 years ago

What Lynn Hart said about Dobies:

Excellent service.

I thought the service was spot on. The plants arrived in tip top condition and they are growing on splendidly.

Amy

Dobies

4 years ago

Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Amy, Dobies Customer Care

Steve Irish

Feefo Verified

4 years ago

What Steve Irish said about Dobies:

Interminable wait

Delivery of two packets of seed took over eight days from order on line to receipt of order.

Amy

Dobies

4 years ago

Thank you for your review. We can see that your order was despatched within 24 hours of placing your order and we apologise that they were longer in transit than we would expect. We appreciate your feedback. Kind Regards, Amy, Dobies Customer Care

Helen Sinclair

Feefo Verified

Middlesex

4 years ago

What Helen Sinclair said about Dobies:

Can recommend highly

First class from ordering online to delivery fully informed when dispatched and perfect on delivery Thank you

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

4 years ago

My order was efficiently and speedily fulfilled

This was an order made a while ago for delivery when plants available. Dobies efficiently fulfilled my order as soon as possible

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that your order was fulfilled efficiently once the plants were at their optimal condition for growing on. We appreciate your feedback. Kind Regards, Amy, Dobies Customer Care

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