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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,894 reviews

Trusted Customer

Feefo Verified

4 years ago

Easy way to fill your garden for the summer

Arrived carefully packed & well labelled. Every single plug easily removed from its tiny home & potted on without a single casualty.

Megan

Dobies

4 years ago

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know. Kindest regards, Meg.🌻 Dobies customer services

Trusted Customer

Feefo Verified

4 years ago

Paid Twice for Delivery?

Seeds good but instead of consolidating my 2 orders (ordered same day) they charged me individually. Suggest they review their process.

Megan

Dobies

4 years ago

Thank you for taking the time to share your review. We can only apologise but it is not possible to add to orders once they have been completed, we appreciate your feedback and will certainly take this on board. Kindest regards, Meg. Dobies Customer services.

Trusted Customer

Feefo Verified

4 years ago

Delivered fine product

Acknowledged order and dispatched goods (plug plants ) advised me of delivery and the goods were in excellent health

Megan

Dobies

4 years ago

We are so pleased to hear you are happy with the service and products you have received, thank you so much for taking the time to share your review. Kindest regards, Meg. Dobies Customer Services.

Nick Barnes

Feefo Verified

4 years ago

What Nick Barnes said about Dobies:

Professional service

Good service, plants arrived in good condition

Megan

Dobies

4 years ago

Trusted Customer

Feefo Verified

4 years ago

Plants not in good condition lack of water and tossed about a lot

Megan

Dobies

4 years ago

Thank you for taking the time to share your review. We can confirm our plants are packed to tolerate their time in transit but may arrive looking a little tired, they soon perk up with a good drink of water but should you have any concerns with the growth of the plants please do not hesitate to contact us. Kindest regards, Meg. Dobies customer services.

Trusted Customer

Feefo Verified

4 years ago

Great Supplier.

Great supplier. Have used them for many years. Good seeds/plants. An excellent after sales service who have always dealt promptly with the couple of problems I have had over the last 10/15 years.

Megan

Dobies

4 years ago

We are so grateful for your continued support and appreciate the time you have taken to share this lovely review with us. We are over the moon to hear you are happy with the service and products received. Kindest regards, Meg. Dobies Customer Services.

Trusted Customer

Feefo Verified

4 years ago

Disappointed in plant condition

The plants seemed to be at transport hub for a long period resulting in 3 of the plant plugs received withered.

Megan

Dobies

4 years ago

Thank you for taking the time to share your review with us your feedback is appreciated. We are sorry to hear your concerns regarding the plants received but we can confirm they are packed to tolerate their time in transit however they may look a little tired when they arrive. Once they have been potted on and given a good drink of water they soon perk up, if you have any concerns with the growth or condition of the plant in the next couple of weeks please do not hesitate to contact out customer care team directly. Kindest regards, Meg. Dobies Customer Services.

Derek Watson

Feefo Verified

4 years ago

What Derek Watson said about Dobies:

Plants arrived fresh and in good shape. no problems. Derek Watson

Megan

Dobies

4 years ago

Richard Morrell

Feefo Verified

4 years ago

What Richard Morrell said about Dobies:

Plants not good or missing

Some plants in bad condition and although replacements promised I have yet to receive any and only half the order received to date for the begonia plugs

Megan

Dobies

4 years ago

Thank you for taking the time to share your feedback. We are sorry to hear your comments and can confirm a replacement order has been arranged for the begonias and petunias and these are due to be dispatched towards the middle of April. Kindest regards, Meg. Dobies Customer Services.

nicholas LeRougetel

Feefo Verified

4 years ago

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What nicholas LeRougetel said about Dobies:

As you can see from the photo I’m very disappointed with the way the plants ended up on our doorstep. Would you please look into replacements.

Amy

Dobies

4 years ago

Thank you for your review. We do apologise that you were disappointed with how the plants were delivered and for any damage caused in this process. We have emailed you directly in order to resolve this for you and we are sorry for the disappointment caused. Kind Regards, Amy, Dobies Customer Care

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