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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,903 reviews

MIKE GITTINS

Feefo Verified

4 years ago

What MIKE GITTINS said about Dobies:

good service well done

well packed plugs received in good condition

Emily Evans

Dobies

4 years ago

Thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience and your order was received safely. We pride ourselves in supplying high quality plants and are delighted that your plug plants were received in this condition.

Trusted Customer

Feefo Verified

4 years ago

I would recommend Dobies for quality

I purchased 3 roses which arrived within the week, they were bare root but well packaged and in good condition. I have potted them on and all are growing nicely

Emily Evans

Dobies

4 years ago

WOW! Our team really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent quality plants. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!

Noel Rees

Feefo Verified

Carmarthenshire

4 years ago

What Noel Rees said about Dobies:

Not impressed

Emily Evans

Dobies

4 years ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear that you are not happy with the service provided on this occasion, this is very disappointing. Customer satisfaction is one of the most important things we aim for at Dobies and we always want to ensure our customer have a good ordering experience from us. We would love to speak to you regarding your experience to see if there if there is anything we can do to resolve this for you. Please contact our customer care team directly via phone, email or our website and they will be happy to assist you.

Trusted Customer

Feefo Verified

4 years ago

Excellent service and communications.

Emily Evans

Dobies

4 years ago

WOW! We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track and are communication was fantastic. Thank you for taking the time to provide us with your feedback, it truly means the world to us!

Trusted Customer

Feefo Verified

4 years ago

Excellent small garden wallhugger

This is a lovely item, looks beautiful, now painted with a light grey wash and already planted up. Great price too.

Emily Evans

Dobies

4 years ago

WOW! We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!

Gillian Ryan

Feefo Verified

Dudley

4 years ago

What Gillian Ryan said about Dobies:

Excellent product, great service.

Product arrived in excellent condition and the service eas prompt. I would use them again but would have liked a catalogue like we used to get.

Emily Evans

Dobies

4 years ago

WOW! We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an fantastic ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us! If you would like to receive a catelogue from us, you can easily request one from our website here: https://www.dobies.co.uk/catalogue-request/

Gillian Ryan

Feefo Verified

Dudley

4 years ago

What Gillian Ryan said about Dobies:

Excellent product and service

The plants were in excellent condition, prompt service, would definitely use them again.

Emily Evans

Dobies

4 years ago

WOW! We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an fantastic ordering experience with excellent and prompt service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!

Trusted Customer

Feefo Verified

4 years ago

Just don't reply

I haven't received this item and have had no response to the multiple emails I've sent asking for an update

Emily Evans

Dobies

4 years ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear that you have not recieved all of your order. After checking our email systems we can confrim we have received an email from you yesterday which will be responded to promptly today. We do not appear to have received any previous emails from you regarding this order, but now that we are aware of the issue, we will be sure to resolve this for you as soon as possible. Please look out for the reply from our Customer Care Team.

John Skinner

Feefo Verified

Avoch

4 years ago

What John Skinner said about Dobies:

very disapointed with results

cosmos seeds out of the two packets i only got 100 plants very disapointed

Amy

Dobies

4 years ago

Thank you for your review. We sincerely apologise that your seeds did not germinate as expected. We pride ourselves on the high germination on our products and we are sorry that the cosmos seeds have not performed as expected. We have emailed you in relation to this. Kind Regards, Amy, Dobies Customer Care

Mark Peddle

Feefo Verified

4 years ago

What Mark Peddle said about Dobies:

Don't waste a lot of money for plugs

I found the quality of the plugs I ordered in very bad shape, some completely damaged, flattened or just completely dried out. I've ordered on separate occasions about 6 orders and found all of them...

Amy

Dobies

4 years ago

Thank you for your review. We do apologise that some of your plug plants were in bad shape and damaged on arrival, we believe these plants may be from a separate order from the one on this review and we can only apologise for any disappointment caused. If you do have any concerns with the condition of your plants on arrival you can always contact our customer service team direct who will look to resolve any issues for you. Kind Regards, Amy, Dobies Customer Care

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