Dobies Reviews

Thank you for your review. We are pleased to hear that you were happy with the service received. Kind Regards, Amy, Dobies Customer Care

Thank you for your review. We are pleased to hear that our Customer Service Team were able to resolve any issues with your original order and we appreciate your feedback. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are pleased to hear that you were happy with the service received and we pride ourselves in ensuring plants are delivered as quickly as possible. Kind Regards, Amy, dobies Customer Care

Thank you for your review. We are sorry to hear some of the plugs did not survive the journey, we do hope that the majority of the plugs have been potted on and are doing well but if you do ever have concerns you can contact our Customer Service Team who will try and resolve any queries. Kind Regards, Amy, Suttons Customer Care

Thank you for your review. We are pleased to hear that you were pleased with the products received but we do apologise if the delivery company let us down. We appreciate your comments. Kind Regards, Amy, Dobies Customer Care

Thank you for taking the time to provide us with your feedback. It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. Our plug plants are packaged in this way to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. As confirmed by your comments, it appears the courier did not handle the parcel with care as advised and sadly this affected the health of your plants. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.

Thank you for your review, we appreciate your comments and are pleased to hear you are happy with our service. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care

Thank you for your review. Our carriage charges are detailed on our web site. Packet seed only will incur a carriage charge of £2.99. All other products incur a carriage charge of £5.99. If your order comprises of a combination of carriage charges, then a combined carriage charge of £6.99 will be applied. These costs are regardless of how many products you order but we take on board your feedback. Kind Regards, Amy, Dobies Customer Care

Thank you for your review. We do apologise that your plants were in transit longer than expected and that your package was incorrectly delivered. We are sorry to hear that on arrival some of the plants were in poor condition and we hope the remaining plants are doing well and go on to produce a fine display. We appreciate your feedback. Kind Regards, Amy, Suttons Customer Care

Thank you for taking the time to provide us with your feedback. It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. Our plug plants are packaged in this way to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. As confirmed by your comments, it appears the delivery driver did not handle the parcel with care as advised and sadly this affected the health of your plants. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.