two packets of tomato seeds only 75% germination - worst of all my supplliers
Emily
Dobies
4 years ago
Thank you for taking a moment to share your experience with us. Our team here at Dobies is committed to providing high-quality products and our proud of our seeds. We are sorry that your experience was less than ideal and your seeds have not germinated as we would expect. We always want to hear from our customers if any problems occur with their products and have a lovely customer service team who are always happy to assist in any way they can to ensure you are completely satisfied with your order. We hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further.
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barbara walker
Feefo Verified
London
4 years ago
What barbara walker said about Dobies:
good all round service
ordering is easy to navigate .Notified when order is being deliverd and packaged for safe delivery no problems good service .
Amy
Dobies
4 years ago
Thank you for your review, we appreciate your comments. It is great to hear that you are happy with your order and that we kept you informed of delivery and despatch dates. It is always good to hear positive reviews and we pride ourselves in making sure your order is great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care
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Judith Rodgers
Feefo Verified
4 years ago
What Judith Rodgers said about Dobies:
Excellent healthy plug plants arrived promptly as promised. The only criticism was that the delivery email was so confusing that I rang customer services for clarification and thy couldn't help.
Amy
Dobies
4 years ago
Thank you for your review. We are pleased to hear that you were happy with the quality of the plugs received, we apologise for any confusion with your delivery email and we will pass on your feedback. Kind Regards, Amy, Suttons Customer Care
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Ben Ord
Feefo Verified
4 years ago
What Ben Ord said about Dobies:
plug plants
thanks for the vplants, arrived in good order, and are growing well.
Amy
Dobies
4 years ago
Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care
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Fred Ashford
Feefo Verified
4 years ago
What Fred Ashford said about Dobies:
Delivery was as expected. No damage to any of the plant plugs.
Amy
Dobies
4 years ago
Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Amy, Dobies Customer Care
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Monika Pirabaharan
Feefo Verified
4 years ago
What Monika Pirabaharan said about Dobies:
Very happy with my purchase.
I received my plants in very good condition and after repotting my penstemons and clematis are growing happily.
Amy
Dobies
4 years ago
Thank you for your review, we appreciate your comments and are pleased to hear you are happy with our service. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible and we are pleased to hear they are growing well. Kind Regards, Amy, Dobies Customer Care
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Tim Palmer
Feefo Verified
4 years ago
What Tim Palmer said about Dobies:
Good condition plug plants
Arrived on time and in good condition, plug plants were fresh and ready to be potted up.
Amy
Dobies
4 years ago
Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Amy, Dobies Customer Care
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Trusted Customer
Feefo Verified
4 years ago
Several plants died
I planted the 9 penstemon immediately on arrival . But only 5 survived , the other 4 just withered and died . Very disappointed.
Emily
Dobies
4 years ago
Thank you for taking a moment to share your experience with us. We’re proud to deliver great value and quality to our customers and ensure to dispatch our plug plants at the best, optimal time to ensure they are received in a healthy condition ready for potting on. Our plug plants are packaged in this way to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our Customer Care team directly to discuss your experience further and they will be able to offer a resolution to you.
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Trusted Customer
Feefo Verified
4 years ago
Good delivery service
Amy
Dobies
4 years ago
Thank you for your review. We are pleased to hear your are happy with the service received. Kind Regards, Amy, Dobies Customer Care
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Sallyanne Hilliard
Feefo Verified
4 years ago
What Sallyanne Hilliard said about Dobies:
see above
Service efficient but nearly half of the plug petunias ha ve died, the smaller ones
Emily
Dobies
4 years ago
Thank you for taking the time to give us a review. We are delighted we were able to provide you with a quick and efficient service, we value our customers time and are glad that we made the ordering process easier for you. We are sorry to hear that your some of the plants did not arrive in optimal condition, this certainly does not align with our high standards of quality. Please reach out to Customer Care team via telephone, email or through our websites contact form so we can rectify this issue for you and provide you with a resolution.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.