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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 9,527 reviews

Mr Byrne

La130ay

6 years ago

What Mr Byrne said about The Cumberland:

Cumberland is great local bank app could be better

Bob

The Cumberland

6 years ago

Hello Mr Byrne

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback, and I’ve passed on your kind comments on to our Ulverston branch team.

With respect to you comment about our mobile banking app, we're constantly looking to improve the services this offers, so if you'd like to give me a call on 01228 403 256, I'd be delighted to hear your suggestions.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 07/05/2017

Mr Martin

6 years ago

What Mr Martin said about The Cumberland:

Good service

Bob

The Cumberland

6 years ago

Hello Mr Martin

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 08/01/2017

Mr Cummings

6 years ago

What Mr Cummings said about The Cumberland:

Polite and thorough staff treat customers as friends.

Bob

The Cumberland

6 years ago

Hello Mr Cummings

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 08/21/2017

Trusted Customer

6 years ago

Direct Debits all transferred perfectly, card and cheque book arrived as promised as did the £100 transfer payment, user friend easy to manage on line via the app.

Bob

The Cumberland

6 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 08/21/2017

Trusted Customer

6 years ago

The service was the best I could ask for, a pleasant experience

Bob

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 08/09/2017

Mrs Devine

Silloth

6 years ago

What Mrs Devine said about The Cumberland:

Excellent counter service. Staff and friendly and knowledgeable. Efficient telephone service. Answered promptly.

Bob

The Cumberland

6 years ago

Hello Mrs Devine

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 05/19/2017

Mr Dawson

Brampton

6 years ago

What Mr Dawson said about The Cumberland:

I like the personal service at the branch. We have found all the staff very helpfull. I also like having a cheque book. I do not like the sound of open banking so I hope the Cumberland will not be int

...

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Bob

The Cumberland

6 years ago

Hello Mr Dawson

With respect to your comment about Open Banking, this is something that you would have to opt in to, rather than it being something we would force you to use. If you have concerns about Open Banking, you simply need to ensure that you do not give us your permission to allow access to this on your account.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 05/03/2017

Mr Freak

Great Asby

6 years ago

What Mr Freak said about The Cumberland:

The Cumberland current account is easy to use with a good online banking app. It's what I would expect for an effective and efficient current account service. I also enjoy being able to use a local

...

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Bob

The Cumberland

6 years ago

Hello Mr Freak

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 06/15/2017

Trusted Customer

6 years ago

Always very polite and helpful. Nothing is any trouble.

Bob

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 03/06/2017

Can Hyslop

6 years ago

What Can Hyslop said about The Cumberland:

Perhaps not quite so god as the bank we left, but after sorting out teething problems is okay

Bob

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a generally positive experience with us in regards to your current account.

We’re always appreciative of feedback and for suggestions of how we can improve the service that we provide. Whilst I'm pleased to read that the initial teething problems you had have been resolved, if there are still things that you think we could do better, please feel free to give me a call on 01228 403 256, as I'd welcome any further specific comments you might have.

Kind regards

Bob Matthews

Customer Experience Manager

Date of purchase: 04/04/2017

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom