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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,457 reviews

Trusted Customer

7 years ago

Date of purchase: 12/18/2017

Great local service

Great local service. not had any problems on the banking front but the technology is a little clunky. transactions can take a few days to show in your spending.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

Kind regards

Tommy Choy

Digital Agent

Customer

Keswick

7 years ago

Date of purchase: 08/08/2017

What Customer said about The Cumberland:

Friendly staff, good access and quality service

The switch to the Cumberland Building Society from Natwest went very smoothly apart from one complication that was due to Natwest. The Cumberland also responded well on that. The online works well on...

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Tommy

The Cumberland

7 years ago

Hello Mr Ryan

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. It’s especially pleasing to hear that we were able to resolve your problem quickly while you were away in another country. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 10/25/2017

Feels very secure.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 12/11/2017

What Customer said about The Cumberland:

Don't worry about making the switch

Friendly, helpful advise making the process of switching current account very easy

Lauren

The Cumberland

7 years ago

Hello Mr Russell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Annan branch.

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 11/10/2017

What Customer said about The Cumberland:

Excellent service. very easy to open a current account. The staff are very good really helpful and go through it all with you. I would recommend The Cumberland to everyone

Lauren

The Cumberland

7 years ago

Hello Ms Atkinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch. We also particularly value the fact that you would recommended us to your friends, thank you.

Kind regards

Lauren McGuiness

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 11/02/2017

always very helpful

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Appleby branch.

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 10/19/2017

What Customer said about The Cumberland:

Very helpful on the end of the phone just shame not 24 hrs

Tommy

The Cumberland

7 years ago

Hello Mrs Hodgson

In regards to your comment on our customer contact team not available 24 hours a day. We do review on a regular basis the demand for our service availability to be extended beyond what they are currently.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 10/20/2017

PLEASANT MANNER AT COUNTER

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Tommy Choy

Digital Agent

Customer

Carlisle

7 years ago

Date of purchase: 10/16/2017

What Customer said about The Cumberland:

Excellent

The Cumberland is the best customer service I've ever had both face to face and over the phone. Can't recommend them enough.

Tommy

The Cumberland

7 years ago

Hello Miss Mcneill

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Tommy Choy

Digital Agent

Customer

Gretna

7 years ago

Date of purchase: 12/21/2017

What Customer said about The Cumberland:

The King is dead....... long live the King!

Throwing the toys out of the pram with regard to RBS's decision to close its local branches I decided to join the CBS and so far its been very very good indeed. Hassle free change over which was...

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Tommy

The Cumberland

7 years ago

Hello Mr Graham

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our Annan Branch Team.

Kind regards

Tommy Choy

Digital Agent

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom