Fine
The salesman was very helpful and obliging.
Only small complaint:
We paid the deposit by Credit Card without charge.
When we came to pay the balance we were informed that a 2% charge would be...
We are pleased that you were satisfied with the service you have received however, it is disappointing that you were not totally happy with the quality of your headboard. We use a variety of manufacturers for our headboards and it appears to be an industry standard the way they are packaged. The struts that attach the headboard to your diven are also standard struts. Your product is supplied complete with a guarantee so if you have any concerns in the future, please do not hesitate to get in touch with us directly.
I cannot fault the service received from Cousins especially the delivery guys, I have not met such helpful, obliging delivery people they are a credit to Cousins.
The item i purchased was a show item but when i recieved it it did not contain any mauscript/instructions on how to piece it together. I worked out how to do it in the end,but it would have been...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that you had a problem assembling your bedstead. As the item was brought as an ex display model, the original manufacturing packaging had been removed. We would have been happy to assist from one of our departments in store and could also have arranged for the instructions to have been sent out to you if we had been aware at the time that you were experiencing difficulties. Once again, we are sorry and if we can be of any further assistance, please do not hesitate to get in touch with your salesperson at the store.
Product reviews
Date of purchase: 10/07/2011
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Trusted Customer
Feefo Verified
14 years ago
Service was good and well informed regarding the product etc
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
