It is disappointing that you are not 100% happy with your purchase. The suite you have brought is a top brand name (Parker Knoll) and is produced in the UK to a high standard. It is available in both foam and qualofill (fibre) interiors and it is personal preference on which customers prefer. The foam interior will give a firmer more upright sit whereas the qualofill is softer but requires more regular maintenance (plumping and rotating). If you feel that the interiors are showing uncharacteristic signs of wear, please do not hesitate to get in touch with us as your furniture is guaranteed.
Ordered some arm covers to go with the suite,the day after we paid for the suite.
However,despite paying for them,I won't get them until the end of November,which is not good at all..
I have also...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that there is a lead time to your arm covers. As you are aware, you purchased a display model that did not have the arm covers and these are a special order from our supplier.
We understand the importance of our website and we agree that our current offering falls below par. Please be assured that we are currently developing a brand new full ecommerce platform that will be launched next year offering a seemless shopping experience for all our customers.
If you require any further information regarding the Kingston Range please email customer.services@cousinsfurniture.co.uk with your request and we will get in touch as a matter or urgency.
The staff were helpful & not pushy salesmen. We wanted a different mix on colours on the order and they contacted the manufacturer to sort this our for us and phoned us back when they said they...
I always find the store to be inspirational with a great selection of products. There is always someone on hand to answer questions or provide further details. I would particularly like to highlight...
Good Products, helpful staff. Usual rigmarole of chasing for delivery times rather than a quick call to us letting us know what is happening etc. Aftersales the only issue to mar the experience.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
