Bad customer service, the manager at Manchester store is awful. Not good to speak to customers like dirt when there trying to find out information about when the furniture will arrive.
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it. We are sorry that you are unhappy with the service you received from our store and can only apologise for this.
Your comments have been passed along to ensure that this situation does not occur again in the future.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Date of purchase: 10/21/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Good quality furniture and very happy so far. All staff very obliging - however really disappointed with the waiting time. Ordered in August and didn't received the furniture until December
Product reviews
Date of purchase: 08/29/2016
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Trusted Customer
Feefo Verified
solihull
9 years ago
What Trusted Customer said about Cousins Furniture:
Good service in store, delivery guys excellent, very awkward access to rear of property, protected new sofa bed well & carefully carried into property.
Nothing was to much trouble.
fullmarks to...
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Product reviews
Date of purchase: 09/23/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Love our big green sofa - soooooo comfy. A bit agitated when sales staff had words over who spoke to us first - that's when commission spoils GOOD customer experience. Sofa reduced and marks on legs...
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Product reviews
Date of purchase: 11/15/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
