Costsaver Reviews

Thank you for taking the time to share such a warm and detailed review. We are delighted to hear that you saw and experienced so much, that you felt the trip offered genuine value, and that you enjoyed the company of your fellow passengers throughout. Your observation that the tour is fast-paced and calls for good stamina is a helpful one for prospective guests, and we are pleased that you were able to keep up so well. It is particularly pleasing to learn that your Travel Director shared so many interesting and entertaining facts, and that he and your Coach Driver were always ready to assist with anything you needed. We shall be happy to pass on your kind words to them both. We hope that you will have the opportunity to travel with us again in the future.

Thank you for taking the time to share such a thorough and thoughtful review. We are delighted to hear that you were so pleased with the tour overall, and that you found the accommodation excellent, the Optional Excursions well chosen, and the group dinners consistently enjoyable and well organised. It is particularly pleasing to learn that your Travel Director's knowledge of Spain, her engaging approach to its history and culture, and her attentiveness to guests requiring additional support made such a positive impression. We are equally grateful for your kind comments about your Coach Driver, whose professionalism and care for guests with mobility needs were clearly appreciated. We shall be happy to pass on your thanks to them both, together with your observation about the style of communication when managing a large group. We were sorry to learn that the Alcaraz Castle tour did not offer the value you expected in comparison with the other experiences on the itinerary. We have shared your comments with our Product Development Department so that they may be considered when the optional activities are next reviewed. We hope that you will have the opportunity to travel with us again in the future.

Thank you for taking the time to share your review. We are delighted to hear that you had such a fantastic experience on your tour of the highlights of Greece, and that your Travel Director made such a positive impression throughout. We shall be happy to pass on your kind words to her, and we hope that you will have the opportunity to travel with us again in the future.

Thank you very much for taking the time to share such a considered account of your tour. It is genuinely rewarding to learn that you found your Travel Director the best you could have wished for, and that his informative commentary, clear daily briefings, thoughtful provision of links back to the hotel, and friendly, caring manner made such a positive contribution to your journey. We are also pleased that the local snacks on the coach added a memorable touch to the experience. We are sorry that the hotel in Barcelona did not offer the restful atmosphere you expected, and that the language barrier at the restaurant made your visit more difficult. This is not the standard we aim to provide, and we shall share your comments with our Operations Department so that the property and the dining arrangements may be reviewed carefully. Thank you again for your candour, and we would warmly welcome the opportunity to host you again in the future.

Thank you for taking the time to share such a detailed and candid account of your tour. We are sorry to learn that your experience fell short of your expectations, particularly as you have travelled with other operators and were able to compare the standard of accommodation and overall value. We are pleased, however, that you found the itinerary good, the coach excellent and your Coach Driver very capable. We regret that several hotels were located so far from the town centres, including those serving Jasper, Victoria and Banff, and that this limited your free time in the evenings and restricted what you were able to do and see. We also recognise your disappointment that the hotel stated in your itinerary was changed, and that the long driving days and early departures made the journey more demanding than you had anticipated. Your comments regarding the experience and support provided to your Travel Director are likewise noted, and we are sorry that you felt she was not given the assistance she needed. We understand that you wish to seek compensation. We would be grateful if you would send an email to globalguestrelations@ttc.com so that we may investigate the matter and review your concerns fully. In the meantime, we shall share your observations with our Operations Department so that hotel locations and itinerary arrangements may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you very much for taking the time to share such a thorough and considered account of your tour. It is genuinely rewarding to learn that you found your Travel Director so impressive, and that her knowledge, preparation and communication, together with her efforts to ease the long hours on the coach through history, humour, music and treats, made such a positive contribution to the journey. We are sorry that the itinerary felt so heavily packed, and that the lengthy journeys between cities left too little time to explore each destination, particularly in Vienna, where you would have wished to stop and appreciate more of what the city has to offer. We also appreciate your view that some of the Optional Excursions might have been included in the tour price, and your observation that those involving additional time on the coach or a meal carry further charges which require careful consideration. We regret that the luggage guidance in your welcome package did not reflect the arrangements on your tour, and that it caused you unnecessary stress and expense before departure. This is a helpful point, and we are grateful that you also found communication with the tour operator good. We shall share your comments with our Operations Department so that the pace of the tour, the pricing of the choice experiences and the accuracy of pre-travel information may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you for taking the time to share your feedback. We are sorry to learn that some of the hotels did not meet your expectations. Accommodation contributes a great deal to the comfort of a journey, and we regret that it fell short on this occasion. We shall share your comments with our Operations Department so that the properties used may be reviewed carefully. Thank you again for your feedback, and we hope to have the opportunity to offer you a more satisfactory experience in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the trip good overall, and we appreciate your understanding that the number of meals included is one of the ways in which the price of the tour is kept accessible. We are sorry that you would have liked a greater number of meals to be included, and we note your suggestion that a wider choice of places to eat, beyond fast food, would be welcome at stops along the route. This is a helpful observation, and we shall share it with our Operations Department so that the dining options available to guests may be considered carefully. Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such generous feedback. It is genuinely rewarding to learn that you found the tour great from start to finish, and that your Travel Director's history, storytelling and warm manner kept everyone so comfortable and entertained each day. We are also pleased that the itinerary was so well planned, that the accommodation and its locations met with your approval, and that your Coach Driver handled the roads so capably. We would warmly welcome the opportunity to host you again in the future.