Costsaver Reviews

Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to read that you had an enjoyable experience overall and that the Travel Director and Coach Driver worked well together as a team. It is also good to read that their knowledge, support and thoughtful touches added value to your journey, and that you appreciated the selection of destinations included in the itinerary. We are sorry to read that some of the local guides were not as accommodating at certain points, particularly in relation to mobility needs. Your comments have been noted and will be shared with the relevant teams to help reinforce the importance of providing considerate support for all guests. We also appreciate your feedback regarding the pricing of optional experiences. This has been taken on board for review. Thank you again for taking the time to share your thoughts, and we look forward to welcoming you on another Costsaver journey in the future.

Thank you for travelling with Costsaver and for taking the time to share such detailed feedback. We are pleased to read that your experiences on both the Highlights of Italy and the Highlights of Greece with Island Explorer tours were so positive, and that you consistently received excellent service from our Contact Centre team. We are especially grateful to read your recognition of the Travel Directors in Greece, whose professionalism, knowledge, organisation and care clearly enhanced your journey. It is also pleasing to read that the itinerary, coach comfort, hotel standards, and overall pacing met your expectations and allowed you to fully enjoy each destination. Your constructive feedback regarding optional experiences, hotel room configurations, and bathroom facilities has been noted. We understand how important these details are for comfort, particularly for couples, and we will ensure your comments are shared with the relevant teams and our hotel partners for review. Thank you again for your thoughtful comments and for choosing to travel with Costsaver.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that your family enjoyed your European tour and that the itinerary covering London, Paris, Switzerland, Venice, Florence and Rome created lasting memories. We are especially pleased to read your kind comments about the Travel Director, whose knowledge, professionalism, organisation and care enhanced your journey, and the Coach Driver, whose skill and professionalism ensured you travelled safely and comfortably throughout. We appreciate your recommendation and are grateful that the experience provided such special memories for your family.

Thank you for taking the time to share your feedback following your tour with Costsaver. We are sorry to read about your experience regarding your halal dietary requirements and the confusion between the information provided at booking and what was available during your trip. We understand how important it is for dietary needs to be clearly communicated and properly supported, and we regret that this was not your experience. We appreciate you raising the steps you took both before and during the tour with the Travel Director, as well as your discussions with hotels. This has been noted and will be reviewed further to help improve communication and consistency with our partners. Your comments are important, and we are grateful you brought them to our attention.

Thank you for travelling with Costsaver and for sharing your feedback. We are sorry to read about the inconvenience you experienced on arrival in Canada regarding the payment process for optional experiences. We understand how unexpected this would have been, particularly in relation to your Cash Passport card, and we appreciate you highlighting this. Your comments regarding the range of optional experiences have also been noted. Feedback such as yours is valuable and will be shared with the relevant teams, including the Travel Director, for review when considering future improvements. Thank you again for taking the time to share your thoughts.