The tour director (*Personal information removed by Feefo*) and bus driver (*Personal information removed by Feefo*) were absolutely fantastic. *Personal information removed by Feefo* was witty,...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that the Travel Director provided an engaging, informative and enjoyable experience, and that the Coach Driver helped you feel safe and well looked after throughout the journey, particularly as a nervous passenger.
It is also good to know you enjoyed the itinerary and the variety of experiences, including discovering new destinations, as well as the quality of the restaurants and service along the way.
We are sorry to learn that some of the hotel rooms were uncomfortably warm due to air conditioning issues, and that the coach seating did not fully meet your comfort expectations when seated upright. Your comments are appreciated and will be shared with the relevant teams as part of ongoing reviews to improve comfort and overall guest experience.
We hope to welcome you on another Costsaver journey in the future.
The Tour Directors, Coach Drivers, and Local Specialists were outstanding in every way. They were extremely knowledgeable, helpful, personable, and professional. Their enthusiasm and passion for...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share your experience.
We are pleased to hear that the Travel Director, Coach Driver and Local Specialists provided such exceptional service throughout your journey. Their knowledge, professionalism and passion for sharing Greece clearly helped create a memorable and enjoyable experience.
It is great to know that you enjoyed the combination of ancient history on the mainland and the beauty of the Greek islands. Athens, Santorini and Mykonos offer such contrasting experiences, and we are glad the itinerary allowed you to appreciate the highlights of each destination.
We are especially grateful for your continued loyalty as a returning Costsaver guest. Thank you for choosing to travel with us again, and we look forward to welcoming you on your next adventure.
Would not recommend. The tour guide was terrible. She was mean, rude and treated us all like children. Not enough time at optional extras and no suggestions, dropped off in the rain on the other side...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations and that you felt disappointed with the conduct of the Travel Director and aspects of the itinerary. This is not the standard of service we aim to provide, and your comments about communication, timing at sightseeing stops, optional excursions and comfort during drop offs are taken seriously.
We also understand your disappointment about not having enough time at Graceland, particularly given the significance of this being a once in a lifetime experience. It is concerning to hear that you felt rushed and unable to fully enjoy key visits on the tour.
Your feedback has been shared with the relevant teams for review, as well as with the Travel Director's management team, so it can be addressed appropriately and used to improve future touring experiences.
We appreciate you bringing this to our attention and for having travelled with us.
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to hear that you found the tour to be great value and that the Travel Director made such a positive contribution to your experience. It is also fortunate that you enjoyed clear skies throughout your journey, helping you make the most of the sights and destinations visited.
Thank you again for choosing Costsaver. We hope to welcome you on another tour in the future.
Date of purchase: 05/23/2026
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Trusted Customer
Feefo Verified
4 months ago
It was wonderful. Great your director and professional driver.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that you enjoyed your tour and that the Travel Director and Coach Driver contributed positively to your experience through their professionalism and support. It is also great to know that you found the coach comfortable and well maintained throughout the journey.
We appreciate your comments regarding the hotels and are glad that some of the locations introduced you to places you may not have discovered independently. Creating memorable travel experiences and showcasing unique destinations is an important part of our tours.
Thank you again for choosing Costsaver. We hope to welcome you on another journey in the future.
Date of purchase: 05/22/2026
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Trusted Customer
Feefo Verified
4 months ago
Communication in South Africa with your call centre agents are complicated.
Tour director and city guides were excellent. Both very knowledgeable of cities and countries. Made the tour very interesting. Tour director provided local traditional food samplings, delicious and...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that the Travel Director and local guides helped make your journey engaging and informative through their knowledge and passion for the destinations visited. It is also great to know that the local food tastings added a unique touch to your experience and allowed you to enjoy the culture in an authentic way.
We appreciate your positive comments regarding the hotel service, evening entertainment and the opportunity to experience the history, culture and highlights of multiple cities and countries. It is encouraging to hear that the itinerary provided such a memorable introduction to the destinations visited.
Thank you again for choosing Costsaver. We hope to welcome you on another adventure in the future.
The organized tour is ok, but to be aware all the details.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share such detailed feedback.
We are sorry to hear that aspects of your tour did not meet your expectations, particularly in relation to pre-trip information, accommodation standards, breakfast offerings, and the balance and relevance of optional experiences. We also understand your concerns regarding clarity around timings, daily planning, and how activities are communicated by the Travel Director.
Your comments about specific optional experiences and photo opportunities have been noted, as well as your wider feedback on the value and structure of optional excursions. We appreciate how important it is that guests feel informed in advance and confident in the choices available throughout the journey.
Feedback such as yours is very valuable and has been shared with the relevant teams for careful review, as we continue working to improve both itinerary design and the information provided to guests before and during travel.
We are grateful for your continued support of Costsaver and your honesty in highlighting where you feel improvements are needed.
Accommodations are mediocre. All of the guides were excellent. If you choose an excursion it may not be available if not enough people sign up.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We appreciate your kind comments about the guides and are pleased to hear they contributed positively to your experience. We will be sure to share your feedback with the Travel Director, Coach Driver and local guide teams.
At the same time, we are sorry to learn that the accommodation did not fully meet your expectations. We also understand your disappointment regarding optional experiences that may not proceed due to minimum participation requirements, as well as the long coach journeys involved in covering the itinerary.
Your feedback has been shared with the relevant teams for review as we continue to enhance our guest experience. Thank you again for choosing Costsaver.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.