Costsaver Reviews

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you found the Travel Director’s information and WhatsApp updates helpful throughout the journey. However, we are very sorry to read about your concerns regarding the Coach Driver and the service you experienced. This is not the standard we expect, and we understand how disappointing and inconvenient this would have been, particularly in relation to assistance with luggage and the return arrangements after the CN Tower visit. We are also sorry that the level of commentary on the first day did not meet expectations. Your comments have been noted and will be shared with the relevant teams for review as part of our ongoing efforts to improve the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you on another Costsaver journey in the future.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read your positive comments about your Travel Director and Coach Driver and that their support helped make your journey enjoyable and well informed. It is also good to know the tour allowed you to see many key sites and achieve an item on your bucket list. We note your suggestion regarding the tour starting and finishing in Edinburgh. This has been shared with the relevant teams for consideration when reviewing future itineraries. Thank you again for your feedback and for travelling with us.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you found the pricing and itineraries to be of interest and that your Travel Director and Coach Driver contributed positively to your journey. It is also good to know you were able to see a lot of the country during your trip. We note your comments regarding the fast-paced nature of the itinerary and early mornings. This feedback has been shared with the relevant teams for review. Thank you again for your feedback and for travelling with us.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We also note your comments regarding the hotel standards. This feedback has been shared with the relevant teams for review as part of ongoing efforts to ensure consistency across our accommodation. Thank you again for your feedback and for travelling with us.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you chose to travel with us and appreciate your honest comments about your experience. We are sorry to read that aspects of the Travel Director experience did not meet your expectations, particularly in comparison with previous tours you have taken. Your feedback has been shared with the relevant teams for review, as we continue to work on maintaining consistency across all aspects of our tours. Thank you again for your feedback.

Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you enjoyed your journey and that your Travel Director and Coach Driver, along with the local guides on your optional excursions, helped make your experience so memorable. It is also good to know the scenery in the Rocky Mountains, including the lakes, glaciers and wildlife experiences, was a highlight of your trip, along with your time in Sun Peaks and Victoria. We are sorry to read that the helicopter experience could not take place due to weather conditions and appreciate your comments regarding the itinerary and time in Vancouver, which have been shared with the relevant teams for review. Thank you again for your feedback and for travelling with us.

Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to read that you had an enjoyable experience overall and that the Travel Director and Coach Driver worked well together as a team. It is also good to read that their knowledge, support and thoughtful touches added value to your journey, and that you appreciated the selection of destinations included in the itinerary. We are sorry to read that some of the local guides were not as accommodating at certain points, particularly in relation to mobility needs. Your comments have been noted and will be shared with the relevant teams to help reinforce the importance of providing considerate support for all guests. We also appreciate your feedback regarding the pricing of optional experiences. This has been taken on board for review. Thank you again for taking the time to share your thoughts, and we look forward to welcoming you on another Costsaver journey in the future.

Thank you for travelling with Costsaver and for taking the time to share such detailed feedback. We are pleased to read that your experiences on both the Highlights of Italy and the Highlights of Greece with Island Explorer tours were so positive, and that you consistently received excellent service from our Contact Centre team. We are especially grateful to read your recognition of the Travel Directors in Greece, whose professionalism, knowledge, organisation and care clearly enhanced your journey. It is also pleasing to read that the itinerary, coach comfort, hotel standards, and overall pacing met your expectations and allowed you to fully enjoy each destination. Your constructive feedback regarding optional experiences, hotel room configurations, and bathroom facilities has been noted. We understand how important these details are for comfort, particularly for couples, and we will ensure your comments are shared with the relevant teams and our hotel partners for review. Thank you again for your thoughtful comments and for choosing to travel with Costsaver.