Explicit and timely pre tour email communications by a British Costsaver representative and the Travel Director and throughout the entire tour, messages were detailed and clear. Excellent Travel...
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Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your detailed feedback.
We are pleased to read that you found the pre tour communications clear and informative and that your Travel Director and Coach Driver contributed so positively to your journey through their professionalism, knowledge and dedication.
We also appreciate your comments regarding the Optional Experiences and overall trip costs. We understand your concerns about the additional expense and that, at times, you felt these experiences were necessary to make the most of the itinerary, particularly when hotels were located outside the city centre. We also regret that some coach seats were uncomfortable and that you would have preferred more included sightseeing, activities and meals. Your feedback will be shared with our Product Development and Operations teams as they continue to review and enhance our tours.
Thank you again for sharing your experience. Your comments are greatly appreciated and will help us as we continue to improve our guest experience.
Tour director very knowledgeable, helpful, communication was excellent and he helped long bus journeys go more quickly.
Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that your Travel Director's knowledge, communication and helpful approach contributed positively to your journey and helped make the longer coach journeys more enjoyable.
We also appreciate your comments regarding the length of some travel days and the amenities available at certain hotels. We understand how these aspects can influence the overall travel experience, and your feedback will be shared with the relevant teams as we continue to review and improve our tours.
Thank you again for sharing your experience, and we hope to welcome you on another Costsaver journey in the future.
It was to fast to buisy getting to our really bad hotels out in in the middle of no where around 7.30 to some nights at 8pm totally unexapteble...driving for 8 to 10 hours a day not getting time to...
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Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are sorry to read that your tour did not meet your expectations. We understand your disappointment regarding the pace of the itinerary, the amount of time spent travelling by coach, the late arrivals at hotels and the standard and location of some of the accommodation. We also regret that the dining experience and the arrangements during Optional Experiences did not provide the experience you had hoped for.
Your comments are important to us and will be shared with our Operations and Product Development teams for review as we continually assess our itineraries, accommodation and overall guest experience.
Thank you again for sharing your feedback. We appreciate the opportunity to read your comments and are sorry that your experience did not reflect the standard we aim to provide.
I was skeptical about a bus tour but it was one of my best trips
Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that your tour exceeded your expectations and became one of your best travel experiences. It is especially rewarding to know that this bucket list journey lived up to your hopes.
We are also grateful for your kind comments about your Travel Director and Coach Driver. It is encouraging to read that their knowledge, professionalism and friendly approach, together with the carefully planned itinerary, contributed to such a memorable experience.
Thank you again for sharing your experience, and we hope to welcome you on another Costsaver journey in the future.
We had a lovely time Costsaver value for money got to see places that we wouldn’t have been able to do it on our own and having that experience and meeting other people on the tour
Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you found your tour to be good value for money and that it gave you the opportunity to visit places you may not have experienced independently. It is also encouraging to know that travelling with the group and meeting fellow guests added to your enjoyment.
We are especially pleased to read that the final evening was such a memorable part of your journey and provided a fitting end to your tour.
Thank you again for sharing your experience, and we hope to welcome you on another Costsaver journey in the future.
Date of purchase: 06/20/2026
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Trusted Customer
Feefo Verified
3 months ago
The tour guide we had was brilliant! She was kind and exceptionally patient. She was great in her recommendations and went above and beyond to make sure we had a great experience. I think costsaver...
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Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that your Travel Director made such a positive impression through their kindness, patience and dedication to ensuring you had an enjoyable experience. It is also encouraging to know that you appreciated the itinerary and the opportunity to visit a variety of popular destinations.
We appreciate your comments regarding the presence of younger children on the tour. We understand that this affected your enjoyment at times and that you would have appreciated clearer information about the suitability of the tour for families with young children. Your feedback and suggestion will be shared with the relevant teams as we continue to review our guest experience and communications.
Thank you again for sharing your experience, and we hope to welcome you on another Costsaver journey in the future.
Once on the tour everything was great! I was disappointed with the actual initial meet up as I did not learn about the hotel until a week before we had to meet! It had been a chore plus expense for...
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Product reviews
Kim Devereux
Costsaver
3 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you enjoyed the itinerary and that your Travel Director contributed positively to your overall experience.
We are sorry to read of your disappointment with the pre tour information regarding the joining hotel. We understand how receiving these details closer to your departure made it more difficult to plan your accommodation and resulted in additional expense and inconvenience. Your comments regarding the timing of this information will be shared with the relevant teams as we continue to review our guest communications.
Thank you again for sharing your experience, and we hope to welcome you on another Costsaver journey in the future.
Date of purchase: 06/24/2026
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Trusted Customer
Feefo Verified
3 months ago
Guide and driver were excellent, friendly and informative..coach was comfy and rest stops were frequent enough.
Kim Devereux
Costsaver
3 months ago
Thank you for choosing Costsaver for your travel experience.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.