Costsaver Reviews

Thank you for taking the time to share such a heartfelt review of your trip to Japan. It is great to read that Costsaver helped provide a well organised journey, allowing you to relax and enjoy the sights, culture and experiences without having to worry about the finer details. We are particularly pleased to read your kind comments about the Travel Director. Their kindness, patience, knowledge and genuine care for the group clearly made a meaningful difference to your experience, helping everyone feel welcomed and well looked after throughout the trip. We will be sure to share your recognition with our team. It is also encouraging to read that you enjoyed the itinerary and the balance of culture, history, scenery and experiences across the different destinations. We are pleased that you had the opportunity to discover the many different sides of Japan while still having time to appreciate each location. Thank you for choosing Costsaver and for sharing your special memories with us. We hope the experiences and memories from your time in Japan stay with you for many years to come.

Thank you for taking the time to share such detailed feedback with us. As a returning Costsaver guest, we appreciate your continued trust and the opportunity to address the points you have raised. We are pleased to read that you found the Travel Director knowledgeable and appreciated the information shared throughout the journey. We also understand your concerns regarding the promotion of Optional Experiences. We recognise that these experiences are voluntary and that guests have different interests and budgets. We appreciate your comments regarding the approach taken and will share this feedback with our Operations team. Your comments regarding communication via WhatsApp are also valuable. We understand your frustration that the information provided during this tour differed from your previous experience, particularly when you had already advised that you did not use WhatsApp. Clear communication about how important tour information will be shared is essential, and we appreciate your suggestion that this should be made clear to guests before departure. We are particularly sorry to read about the additional cost and inconvenience you experienced when making your return journey to London. Having to leave significantly earlier to ensure you reached your flight, and learning that other guests experienced similar difficulties, would understandably have been frustrating. Clear information regarding the final day and departure arrangements is important when guests are planning onward travel, and we will share your feedback with the relevant teams. We also appreciate your comments regarding the Optional Experience in Liverpool and your preference for included city walking tours. We understand that guests may value opportunities to explore destinations independently without additional costs, particularly when experiencing the UK for the first time. Finally, we are sorry to read that the London hotel was inconveniently located for your needs. We understand that being close to restaurants, attractions and other amenities can make a significant difference to the overall experience, particularly when extending your stay. Thank you again for travelling with Costsaver and for providing such thoughtful and constructive feedback. Your comments will be shared with our Operations team for consideration as we continue to review the guest experience.

Thank you for choosing Costsaver for your travel experience

Thank you for taking the time to share such detailed and constructive feedback. As a returning Costsaver guest, we appreciate your continued trust in us and are pleased to read that you were satisfied with the service provided on this tour. It is also encouraging to read that you found the team friendly, respectful and knowledgeable, with the Travel Director keeping the itinerary on schedule and the Coach Driver providing an excellent service. We appreciate your comments regarding the itinerary and the experience for guests who choose not to participate in Optional Experiences. We understand your point that repeat guests may prefer to use their free time to explore independently rather than repeat an experience they have previously enjoyed. Your example regarding the free time around Pompeii and the Bay of Naples is particularly helpful, and we recognise that clearer alternatives could have made better use of this time. Your feedback will be shared with our Operations team for consideration. We also appreciate your comments regarding the pace of some road stops and the time allowed for toilet breaks. We understand that having sufficient time, particularly at busy public facilities, can make a meaningful difference to the comfort of the journey. Your suggestion of allowing an additional five to ten minutes will be shared with the relevant team. Thank you as well for highlighting the unreliable WiFi and charging ports on the coach, as well as your comments regarding the accommodation and breakfasts. We are pleased that the hotels were clean and suitable for the short stays, while recognising the practical nature of the accommodation provided on this itinerary. Finally, your observation regarding Milan is valuable. Clear expectations are important, and we appreciate your suggestion that the itinerary description should make it clear that the tour includes an overnight stay on the outskirts rather than a visit to Milan itself. Thank you for choosing Costsaver again and for sharing such thoughtful feedback. Your comments provide useful insight into how we can continue to improve the experience for both first time and returning guests.

Thank you for choosing Costsaver for your travel experience

Thank you for taking the time to share your detailed feedback with us. It is good to read that you felt the tour was well organised and offered good value overall. We appreciate your comments regarding the amount of time spent in different destinations and understand that some locations would have benefited from more time, while others may have felt longer than necessary. We are sorry to read that some of the hotels were located further from the areas you wished to explore, particularly the pre tour accommodation. We understand that having additional time before the tour begins can be an important part of the overall experience, and that more information about what could be done independently during this time would have been helpful. We are pleased to read that you found the Travel Director good overall. We also appreciate your comments regarding the walking pace and the need to ensure guests have a clear understanding of the physical demands of the itinerary. The amount of walking, stairs and early starts can be demanding, and your suggestion for clearer information regarding fitness levels is valuable. We will share this feedback with our Operations team for consideration. Thank you for choosing to travel with us and for providing such thoughtful feedback to help us improve the guest experience.

Thank you for taking the time to share your feedback with us. It is great to read that you had a positive experience and found the Travel Director and Coach Driver to be professional throughout your journey. We are also pleased to read that you were happy with the standard of the hotels. We appreciate your comments regarding the high cost of travelling in the Scandinavian countries, particularly from a Canadian perspective, and understand how this can have an impact on the overall holiday budget. Thank you again for sharing your experience and for choosing to travel with us.

Thank you for taking the time to share your feedback with us. It is great to read that you loved your Highlight of Greece tour and enjoyed the friendly atmosphere throughout your journey. We are also pleased to read that the Travel Director was helpful and took the time to provide suggestions for alternative activities when you were not participating in an Optional Experience. We are sorry to read that not all of the Optional Experiences listed were available during your trip. We understand how disappointing this can be when you have planned your holiday with particular experiences in mind. Your feedback is appreciated and will be shared with our Operations team for consideration. It is encouraging to read that you found communication easy in most areas and that the friendly service contributed positively to your overall experience. Thank you for choosing to travel with us and for sharing your feedback.

Thank you for choosing Costsaver for your travel experience