Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you found the tour to be good value for money and that you enjoyed the itinerary. It is also encouraging to know that both the Travel Director and Coach Driver contributed positively to your experience and helped make the journey run smoothly.
Thank you again for your kind comments. We hope to welcome you on another tour in the future.
This did not meet my expectations. The guide steered us only to places he got kickbacks from and truly was hard to understand half the time. One hotel was not where we were supposed to be. One...
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Kim Devereux
Costsaver
5 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the guidance provided during the tour, including the clarity of communication and your impression of certain stops. This is not the standard we aim to deliver, and your comments will be reviewed with the relevant team. We also regret the issue with the hotel location and the culinary experience not aligning with what was anticipated.
Your feedback about the pace of the itinerary, including feeling rushed in Fez and the Blue City, as well as the amount of time spent travelling, is noted. In addition, we appreciate you highlighting the overall cost and the sense of limited support when not participating in optional excursions. This is important for us to review to ensure expectations are clearly set and support is consistently provided.
We value your feedback and thank you for bringing these matters to our attention.
Costsaver is very helpfuland have great tours. They have great prices and you get your money’s worth. Jammed packed Itinerary. They take you to so many beautiful places.
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Kim Devereux
Costsaver
5 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you found the tour to be good value and enjoyed the variety of destinations included in the itinerary. It is also encouraging to know that our Travel Directors helped enhance your experience and that you appreciated the opportunity to meet and connect with fellow travellers along the way.
Thank you again for your kind comments. We hope to welcome you on another Costsaver tour in the future.
The service provided by the travel director, coach driver and local specialists was first class.
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Kim Devereux
Costsaver
5 months ago
Thank you for sharing your experience with us. We genuinely appreciate the time you took to provide your feedback, and we're so glad to hear that you enjoyed the company of our on the Road Team. They are a dedicated group striving to make every tour extraordinary, and it's heartwarming to know they left a positive impression on you.
The baggage should be handled by tour guide. Prepare and set suitcase outside ourrooms then we can handle all rite. Checkin and checkout.
In case of illness the tour guide can isolatethe person and...
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Kim Devereux
Costsaver
5 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are sorry to learn that aspects of your experience did not meet your expectations.
We understand your concerns regarding baggage handling. Portage is not included when travelling with Costsaver, and we are sorry if this was not clearly communicated during the booking process. Our team do provide clear guidance on handling luggage, including preparing and placing suitcases outside your room at the appropriate times for collection and coordination during check in and check out.
We also note your comments regarding support from the Travel Director. They are there to assist with the organisation of the tour and to provide guidance throughout. In the case of illness, appropriate measures may be taken to support the wellbeing of the group.
Your feedback is important to us and will be shared with the relevant teams to ensure clearer communication. Thank you again for travelling with Costsaver.
Date of purchase: 04/17/2026
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Juvelin Adams and Thomas Adams
Feefo Verified
USA
5 months ago
What Juvelin Adams and Thomas Adams said about Costsaver:
Every day was filled with stimulating activities and most days ended with dinner and entertainment. We never experienced a single day that wasn’t fulfilling. Our tour guide and driver were always...
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Kim Devereux
Costsaver
5 months ago
Thank you for travelling with Costsaver and for taking the time to share such detailed feedback.
We are very pleased to hear that your journey was so engaging and well structured, with a strong balance of activities, dining and entertainment throughout. It is also encouraging to know that your Travel Director and Coach Driver supported the group so effectively, keeping everything on schedule and providing knowledgeable insight at each location.
We are glad you were able to take full advantage of the optional excursions and make the most of the opportunities to explore so many historic and culturally rich sites. Your comments are greatly appreciated, and we hope to welcome you on another tour in the future.
The trip in Morocco was great except the downtown shopping portion where you could buy nothing except at two stores and walked in circles.
Product reviews
Kim Devereux
Costsaver
5 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you enjoyed your overall trip to Morocco, though we are sorry that the downtown shopping experience did not meet your expectations. Your comments regarding the limited retail options and the nature of the visit are noted and will be reviewed with our local team.
We also regret that the first hotel in Spain did not feel conveniently located for dining options, which affected your experience. We understand how this can impact comfort and convenience after a day of travel.
Thank you again for bringing these points to our attention. Your feedback is important and will be used to help us improve future experiences.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.