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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

135,814 out of 135,812 reviews

Mrs M Campbell

Feefo Verified

GBR

4 days ago

What Mrs M Campbell said about Chums:

Excellent product and service 👌

Excellent. Ordering is very easy and delivery is always quick. Very satisfied all round.

Sohith

Chums

15 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/11/2026

Trusted Customer

Feefo Verified

4 days ago

They are pants

all good

Sushmitha

Chums

15 hours ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/09/2026

Trusted Customer

Feefo Verified

4 days ago

No comment

Rachel

Chums

18 hours ago

Thank you for your review.

Product reviews

Date of purchase: 06/09/2026

Mr Kenneth Clarke

Feefo Verified

GBR

4 days ago

What Mr Kenneth Clarke said about Chums:

very good and prompt service thank you

Sohith

Chums

15 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/11/2026

Trusted Customer

Feefo Verified

4 days ago

VERY GOOD CAME AS PROMISED

Sushmitha

Chums

15 hours ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/11/2026

Mrs Doreen Hardy-Davies

Feefo Verified

GBR

4 days ago

What Mrs Doreen Hardy-Davies said about Chums:

Very Happy!

Always pleased with my items which arrive on time.

Sohith

Chums

15 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 05/30/2026

Trusted Customer

Feefo Verified

4 days ago

Nice trousers but customer service needs to improve

The first reply to my complaint was either written by AI or someone who could not write English. The second reply has finally been received and refund agreed

Rachel

Chums

18 hours ago

Thank you for your feedback. We're pleased to hear that you like the trousers, but we're sorry to learn that you were disappointed with the customer service you received. We understand how frustrating it can be when a response does not meet your expectations, particularly when you are seeking assistance with a complaint. We're glad that your concerns were ultimately resolved and that a refund was agreed. Your comments are appreciated and will be shared with the relevant team as we continually work to improve the service we provide to our customers.

Product reviews

Date of purchase: 05/31/2026

Trusted Customer

Feefo Verified

4 days ago

I had to return a lot of items as the sizing was very variable as well as get another order and have to return part of that as well. Delivery was rather slow as was the returns process compared with...

Sohith

Chums

15 hours ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 06/06/2026

Trusted Customer

Feefo Verified

4 days ago

good service but trousers were very creased

Sohith

Chums

15 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/11/2026

Mrs Muriel Cray

Feefo Verified

4 days ago

What Mrs Muriel Cray said about Chums:

Can't fault it.

Sohith

Chums

15 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/11/2026

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Chums Reviews

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Twin Touch Fasten Sandal GrenadaMore reviews of this product (141)View product websiteAbsolutely rubbish, the ankle strap couldn’t be adjusted, so therefore the foot was too far forward which meant that all the toes were just hanging well over the edge of sole, which meant there was a...Read more

Tootal Vertical Jacquard ZipperMore reviews of this product (292)View product websitevery nice garment if it is anything like my previous purchases which are still going strong it will do well not worn much yet as weather warm!

Pegasus Stretch Waist Denim JeanMore reviews of this product (2,103)View product websiteHAD SEVERAL PAIRS OVER THE YEARS AND THEY HAVE ALL BEEN A GOOD FIT AND AN EXCELLENT VALUE . WOULD DEFINITELY RECOMMEND .

Set of 3 Bamboo Loop SupportsMore reviews of this product (1)View product websiteThey worked wonders with my plants and held them gently and securely.

Elasticated Waist Formal TrouserMore reviews of this product (2,695)View product websiteThe trousers fitted my husband comfortably, although a little broad from knee to hip. They were good value for money. However the customer service from Chums has been very poor and still not...Read more

Pegasus Twill Trouser With Hidden Stretch WaistMore reviews of this product (1,820)View product websiteNot as good as the the other pair so returned

Pegasus Twill Jean With Hidden Stretch and Free BeltMore reviews of this product (28)View product websiteThe fit and length vary a lot even when supposed to be the same product, which is frustrating as you have to buy lots to get what you want.

Farah Hidden Stretch Waistband TrouserMore reviews of this product (1,991)View product websitetrousers arrived on time but disappointed they were so creased

Champion Poole Check ShirtMore reviews of this product (164)View product websiteVery pleased with the quality and price.

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