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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 135,854 reviews

Trusted Customer

Feefo Verified

3 days ago

not happy

parcel left in the public entrance where everybody walks through to 72 flats and many parcels have gone missing instead of being delivered to individual fflats

Rachel

Chums

1 day ago

Thank you for your feedback. We're sorry to hear that your parcel was left in a communal entrance rather than being delivered directly to your flat. Your comments are important to us and will be shared with our delivery partner for review. We apologise for any inconvenience caused and appreciate you bringing this matter to our attention.

Product reviews

Date of purchase: 06/11/2026

Trusted Customer

Feefo Verified

3 days ago

Goods ordered not received

Despite Chums taking money from my account three weeks ago order not received. The tracking diagram showed van half way along route and I was told my order was delayed and diagram shows delivery...

Rachel

Chums

1 day ago

Thank you for your feedback. We're very sorry for the delay and the frustration this has caused. Unfortunately, your order was lost in transit with the carrier, and we apologise for the inconvenience and disappointment experienced. We can confirm that a full refund has been processed today. We're sorry that our communication did not meet your expectations and appreciate you bringing this to our attention so that we can review and improve our service.

Product reviews

Date of purchase: 06/11/2026

Trusted Customer

Feefo Verified

3 days ago

All good, excellent all round.

Quick and efficient delivery.

Sushmitha

Chums

1 day ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/06/2026

Trusted Customer

Feefo Verified

3 days ago

Good value

Efficient.

Sohith

Chums

1 day ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/13/2026

Trusted Customer

Feefo Verified

3 days ago

Great for Summer

The service was good. They arrived within a few days. They are very reasonably priced. It is a product that I am happy to reccomend.

Sushmitha

Chums

1 day ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 06/13/2026

Trusted Customer

Feefo Verified

3 days ago

Quick service.and well packaged.

Very good service..parcel was well packaged and quick delivery. Returns were also easy.

Sushmitha

Chums

1 day ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/12/2026

Trusted Customer

Feefo Verified

3 days ago

good early delivery

Sushmitha

Chums

1 day ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 06/11/2026

Mr David White

Feefo Verified

USA

3 days ago

What Mr David White said about Chums:

The item was delivered on time !

Sohith

Chums

1 day ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/08/2026

Trusted Customer

Feefo Verified

3 days ago

Chums are great!

Chums provide a great service for online shopping with a good choice of sizes and clothes at decent prices and a quick delivery.

Sushmitha

Chums

1 day ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 06/13/2026

Mr A Williams

Feefo Verified

3 days ago

What Mr A Williams said about Chums:

Fine

Sohith

Chums

1 day ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 06/08/2026

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Chums Reviews

Ladies Cotton TrousersMore reviews of this product (1,241)View product websiteSizing is not good I am returning both pairs

Pack Of 6 Cotton BriefsMore reviews of this product (133)View product websiteDespite my bank being debited with the cost of this pack of briefs three weeks ago I have not received the order. I have contacted Chums more than once regarding the non arrival of the order but...Read more

Pack of 2 Sleeveless Print Hem NightdressesMore reviews of this product (144)View product websiteExcellent fit and very comfortable, love no sleeves. Washers well keeping its shape. Would buy again.

Ladies 6 Pack Diabetic SocksMore reviews of this product (9)View product websiteI bought them for me but they are too large for. My husband likes them though.

Wide Fit Knit Fabric Slip On TrainersMore reviews of this product (56)View product websiteThey are v easy to wear and the fabric allows for ventilation so feet stay dry and fresh. They are a v good fit, look great for the summer outfits. I would recommend them for wearability.

Three Piece Lace Trim Trouser SetMore reviews of this product (10)View product websiteLovely colours. Unfortunately this suif was too heavy for a scorching hot wedding date. But otherwise would have been great.

Mens Leather Touch Fasten ShoeMore reviews of this product (327)View product website

Booster Cushion for Three Seater SofaMore reviews of this product (71)View product websiteAs described.

Quad WalkerMore reviews of this product (6)View product websiteThe quad walker has given my husband so much more confidence with his walking after breaking his right leg last November and then suffering a right sided stroke - last November was very eventful.

Botanic Chenille Jacquard CurtainsMore reviews of this product (2)View product websiteThey look great and are easy care.

Elastic Gusset EEE Fit SlipperMore reviews of this product (22)View product websiteSo comfortable to wear and the hard soles mean it`s ok to wear outside.

Slip On Shoe With Contrast InsoleMore reviews of this product (138)View product websiteThey seem to be a very narrow fit.

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