Spent over half an hour on the phone just pay due to the incompetent staff and then noticed a massive increase in broker fees! (Was resolved at a later date after I complained) poor service for a...
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Josh
Carole Nash
5 years ago
Hi Mr Piper, We are very sorry to hear this & we will do our upmost to improve your customer journey when your renewal comes up next year, we have recently sent you a direct email regarding this. Kind regards Josh
terrible!! i will be looking elsewhere!! A good start would be to answer your phone and emails
Josh
Carole Nash
6 years ago
Hello Carl, We are really sorry to hear you have had a bad experience. Please can you send us an email to social@carolenash.com with a little more information & we will see if there is anything we can be of assistance with. Kind regards Josh
I got an on line quote and your customer service people where not able to better it and told me that someone would phone me to talk about it. I am still waiting for the call
Josh
Carole Nash
5 years ago
We are very sorry to hear this, we have recently sent you an email regarding this to make sure you query has been dealt with. Any further issues please get in touch. Regards Josh
I received no notification for renewal via either post or mail, I spoke to your adviser who could not answer why and to be told I would get a call back, this never happened. I then managed to use the...
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Josh
Carole Nash
6 years ago
Hello John, We are really sorry to hear about the experience received. We will feed this back to the management team to improve the customer journey & make sure the call backs are completed when offered. If you still require any documentation or want to chase up any queries please drop us an email to social@carolenash.com & we will be happy to help.
Phone op was useless insurance wise fine comments are based on phone call
Yes only trained staff on the phone waited 20 mins just because carol nash took money from wrong card and telphone op did not have a clue what to do insurance wise fine just frustating talking to...
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Josh
Carole Nash
6 years ago
Hello Nick, We are really sorry to hear this. We really appreciate your feedback, we will take note of this and pass it to the management team to ensure our staff are offering the best level of service.Please accept our apologies.RegardsJosh
renew prices ,, then phone to say I have had a better offer,, well we drop our price ,, why NOT do a better quote
Josh
Carole Nash
5 years ago
Thank you for your review Mr West. We will always offer you the best quote we have available at the time however we will always work to keep our customers happy. Regards Josh
Thank you for your feed back, we will do our best to continue providing the best level of service. If we can be of any assistance please feel free to get in touch. Kind Regards Josh
Very easy to use and the documents came very quickly
Josh
Carole Nash
6 years ago
Thank you Philip for your review, we are glad you are happy with the service & if there is anything else we can do please feel free to get in touch.RegardsJosh
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