My first contact to change my policy ended up being handled from Ireland. I wasn’t happy with the revised quote and said I would call back to confirm if I wanted to carry on. My second call was taken...
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Josh
Carole Nash
6 years ago
Sorry to hear about the service you have received, this is far from what we expect at Carole Nash. We are going to investigate this & feed this back to the team to make sure they are providing a top level of service. Unfortunately at Carole Nash we don't offer policies without the legal & breakdown service through the call center, we do apologise. Do feel free to send us an email to social@carolenash.com when your renewal comes up & we will see if there is anything we can do or if we have any policies available at that time that suits your needs.
Your customer service was fantastic your advisor was cheery and engaged with and went above and beyond. Well that’s how I felt when I came off the call . Advisor very good and very curious
I wasted hours trying to get through to your call centre. You need to give customers indication of where they are in the call queue so that they can decide to stay on the line or try later. You...
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Josh
Carole Nash
6 years ago
We are very sorry to hear this, we have taken note of your feedback & we will work to put a fix in place to make sure the customer journey can be a much smoother process when calling into the call center. Please accept our apologies.
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