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cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 40,082 reviews

Trusted Customer

1 day ago

Date of purchase: 06/14/2025

80 Photo Birthday Card

Really pleased with the quality of the card and efficient service.

Jessica

cardfactory

14 hours ago

Hi, Thank you for your wonderful feedback! We appreciate you taking the time to share your positive experience. Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/11/2025

Happy customer.

Great service, package arrived very quickly. Well informed about my delivery. Would highly recommend.

Jessica

cardfactory

14 hours ago

Hi Angela, Thank you for your feedback. We appreciate you taking the time to share your experience. Best regards, Jessica cardfactory

Product reviews

Trusted Customer

2 days ago

Date of purchase: 06/14/2025

Not happy

The card was supposed to arrive on a certain date but it didn't arrive on time the card was for an auntie's 90th birthday. So it's the last time I will be using this company

Jessica

cardfactory

14 hours ago

Hello, I'm so sorry to learn your card arrived late for your auntie's birthday. I understand this was a significant occasion. I have emailed you directly to resolve this matter. Thanks, Jessica cardfactory

Julie Larmour

Birmingham

2 days ago

Date of purchase: 06/10/2025

What Julie Larmour said about cardfactory:

Excellent service as usual

Easy to order great variety of good excellent delivery kept me informed no damage to goods brilliant service again will always be using as not been able to go out thanks

Jessica

cardfactory

14 hours ago

Hi Julie, Thank you for your feedback. We appreciate you sharing your experience with us. We look forward to serving you again soon. Thanks again, Jessica cardfactory

Product reviews

Trusted Customer

2 days ago

Date of purchase: 06/10/2025

I ordered a helium balloon (just as I have done so previously with Card Factory in the past) for Father’s Day but it arrived at my father’s house in an envelope all nicely folded and not inflated and...

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Jessica

cardfactory

14 hours ago

Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the disappointing experience you had with your recent Father's Day balloon order. I understand how frustrating this must have been. Unfortunately due to the size of the item you ordered we are unable to dispatch this inflated, this information is available on the product page of our website. I will contact you directly now incase you wish to discuss further Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

2 days ago

Date of purchase: 06/11/2025

Super fast delivery

Jessica

cardfactory

13 hours ago

Hi, Thank you for your feedback. We appreciate you taking the time to share your experience. Kind regards, Jessica cardfactory

Claire O'Connor

Darlington

2 days ago

Date of purchase: 06/14/2025

What Claire O'Connor said about cardfactory:

Excellent service

Brilliant products and very fast delivery

Jessica

cardfactory

13 hours ago

Hi Claire, Thank you for your wonderful feedback! We're thrilled to hear you're happy with our products and delivery service. We appreciate you taking the time to share your experience. Kind regards, Jessica cardfactory

Product reviews

Tracy Riley

Hull

2 days ago

Date of purchase: 06/10/2025

What Tracy Riley said about cardfactory:

Never arrived..Customer services is a joke

Never received my order, customer service was a joke had to go through PayPal for my refund as only replied once to several emails. They was telling me to wait a few more days even though I had had 2...

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Jessica

cardfactory

13 hours ago

Hello Tracy, I'm truly sorry to hear about your experience with your recent order and the difficulties you faced. I understand this must be frustrating. I can see this has been resolved by one of our team. Kind regards, Jessica cardfactory

Product reviews

Cambridge

2 days ago

Date of purchase: 06/11/2025

What Jo said about cardfactory:

Just perfect, thank you

Jessica

cardfactory

13 hours ago

Hi Jo, Thank you for the wonderful review! We're thrilled to hear you enjoyed our service. We appreciate you taking the time to share your experience with us. Kind regards, Jessica cardfactory

Trusted Customer

2 days ago

Date of purchase: 06/14/2025

Very good service, lovely cards & quick delivery

Jessica

cardfactory

13 hours ago

Hello, Thank you for your wonderful review! We're so pleased to hear you were happy with our service and that you found the perfect card. We appreciate you taking the time to share your positive experience. Kind regards, Jessica cardfactory

Product reviews

Not received a review invite?

About cardfactory

At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets

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01924 839150

Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom

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