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cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 40,075 reviews

Trusted Customer

1 day ago

Date of purchase: 06/11/2025

Slow delivery

Ordered for Father’s Day on the Wednesday card turned up on the Monday after it

Jessica

cardfactory

10 hours ago

Hello, We're so sorry to hear that your Father's Day card arrived late. We understand how disappointing this must have been. I can assure you I have emailed you directly to resolve this matter. Thank you, Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/14/2025

Not received

Card not received birthdays today so too late

Jessica

cardfactory

10 hours ago

Hello, I'm so sorry to hear that your card didn't arrive in time for the birthday. I understand how disappointing this must be. I have sent an email to you to resolve this matter. Sincerely, Jessica cardfactory

Product reviews

Sarah

1 day ago

Date of purchase: 06/01/2025

What Sarah said about cardfactory:

Excellent variety of products

The website was easy to navigate and included a good variety of products at great prices. I used the click and collect service which was excellent. I would thoroughly recommend shopping at...

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Jessica

cardfactory

10 hours ago

Hi Sarah, Thank you for your wonderful review! We're so pleased to hear you found our website easy to navigate and that you were impressed with our product variety and prices. It's also great to know you had a positive experience with our click and collect service. We appreciate you taking the time to share your feedback. Thanks again! Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/14/2025

80 Photo Birthday Card

Really pleased with the quality of the card and efficient service.

Jessica

cardfactory

10 hours ago

Hi, Thank you for your wonderful feedback! We appreciate you taking the time to share your positive experience. Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/11/2025

Happy customer.

Great service, package arrived very quickly. Well informed about my delivery. Would highly recommend.

Jessica

cardfactory

10 hours ago

Hi Angela, Thank you for your feedback. We appreciate you taking the time to share your experience. Best regards, Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/14/2025

Not happy

The card was supposed to arrive on a certain date but it didn't arrive on time the card was for an auntie's 90th birthday. So it's the last time I will be using this company

Jessica

cardfactory

10 hours ago

Hello, I'm so sorry to learn your card arrived late for your auntie's birthday. I understand this was a significant occasion. I have emailed you directly to resolve this matter. Thanks, Jessica cardfactory

Julie Larmour

Birmingham

1 day ago

Date of purchase: 06/10/2025

What Julie Larmour said about cardfactory:

Excellent service as usual

Easy to order great variety of good excellent delivery kept me informed no damage to goods brilliant service again will always be using as not been able to go out thanks

Jessica

cardfactory

10 hours ago

Hi Julie, Thank you for your feedback. We appreciate you sharing your experience with us. We look forward to serving you again soon. Thanks again, Jessica cardfactory

Product reviews

Trusted Customer

1 day ago

Date of purchase: 06/10/2025

I ordered a helium balloon (just as I have done so previously with Card Factory in the past) for Father’s Day but it arrived at my father’s house in an envelope all nicely folded and not inflated and...

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Jessica

cardfactory

10 hours ago

Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the disappointing experience you had with your recent Father's Day balloon order. I understand how frustrating this must have been. Unfortunately due to the size of the item you ordered we are unable to dispatch this inflated, this information is available on the product page of our website. I will contact you directly now incase you wish to discuss further Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

2 days ago

Date of purchase: 06/11/2025

Super fast delivery

Jessica

cardfactory

10 hours ago

Hi, Thank you for your feedback. We appreciate you taking the time to share your experience. Kind regards, Jessica cardfactory

Claire O'Connor

Darlington

1 day ago

Date of purchase: 06/14/2025

What Claire O'Connor said about cardfactory:

Excellent service

Brilliant products and very fast delivery

Jessica

cardfactory

10 hours ago

Hi Claire, Thank you for your wonderful feedback! We're thrilled to hear you're happy with our products and delivery service. We appreciate you taking the time to share your experience. Kind regards, Jessica cardfactory

Product reviews

Not received a review invite?

About cardfactory

At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets

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01924 839150

Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom

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cardfactory Reviews

Personalised Father'S Day Card - From All Of Us StarsMore reviews of this product (1)View product websiteOrdered on Wednesday turned up on the Monday day after Father’s Day

Personalised Birthday Card - Sport Equipment, Editable Age & RecipientMore reviews of this product (2)View product websiteCard not received birthdays today so too late

Family Blackcurrant & Tuberose Scented CandleMore reviews of this product (1)View product websiteLovely family gift. Great product and price.

Friendship Blackcurrant & Tuberose Scented CandleMore reviews of this product (4)View product websiteLovely product and great price. Ideal friendship gift.

Happy Birthday Make A Wish Vanilla Scented CandleMore reviews of this product (1)View product websiteExcellent product and great price. Lovely birthday gift.

Ombre Happy Birthday Vanilla Scented CandleMore reviews of this product (2)View product websiteBeautiful Birthday gift. Great price too.

Photo Birthday Card - Purple Squares, Editable AgeMore reviews of this product (70)View product website

Personalised Birthday Card - Mine CraftingMore reviews of this product (6)View product websiteNice card for my grandson. He loved it. Would buy again. Fast delivery as well.

Minecraft 2025 Square Wall CalendarMore reviews of this product (3)View product websiteGot for grandson, he is very happy with it. Good quality also. Would highly recommend.

Minecraft Medium Gift BagMore reviews of this product (4)View product websiteGood strong bag. Excellent print on it. Well worth the money. Nice size too.

Personalised Birthday Card - Stars And Flowers CupcakeMore reviews of this product (36)View product websiteWhen ordering personalised cards service had been excellent

Happy Father'S Day 31-Inch Foil Helium BalloonMore reviews of this product (1)View product website

Personalised 30Th Birthday Card - You'Re Beautiful That WayMore reviews of this product (5)View product websiteFabulous

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