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Rated
Excellent

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service
4.4
/5
Product
4.5
/5

5

4

3

2

1

5,384

501

291

205

650

7,031

ratings over the past year

Displaying all 41,101 reviews
TC
Trusted Customer
7 years ago
Date of purchase: 11/29/2017
What Trusted Customer said about cardfactory:
really great
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Trusted Customer
7 years ago
Date of purchase: 11/24/2017
Special birthday card
Card looked great and arrived in time. Photo fitted well.
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Trusted Customer
7 years ago
Date of purchase: 11/12/2017
There was a wide selection of cards to choose from, delivery was exactly on time, the price was very competitive and the recipient loved it.
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Trusted Customer
7 years ago
Date of purchase: 11/24/2017
Good selection of cards and fast delivery
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Trusted Customer
7 years ago
Date of purchase: 11/14/2017
Should have been possible to order these items from store and save postage. Takes too long to stop promotional emails that are not wanted after several unsubscribe requests. Reluctant to use again.
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Emma - Customer Service Advisor
cardfactory
7 years ago
Thank you for your feedback, unfortunately we don't do click and collect but this is something we are looking at introducing, so I will of course pass this feedback on.
We appreciate you taking the time to write into us,
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TC
Trusted Customer
7 years ago
Date of purchase: 11/20/2017
What Trusted Customer said about cardfactory:
Great service
Brilliant service, great prices and easy to order.
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TC
Trusted Customer
7 years ago
Date of purchase: 11/26/2017
What Trusted Customer said about cardfactory:
****
I didn’t even receive my cards in the end and they refunded me
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Emma - Customer Service Advisor
cardfactory
7 years ago
Thank you for your feedback, I am really sorry you didn't receive your order. I can see you opted for a refund rather than replacements. I am sorry for any inconvenience and hope we're given the opportunity to give you better service in the near future,
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TC
Trusted Customer
7 years ago
Date of purchase: 11/29/2017
What Trusted Customer said about cardfactory:
Paid for a personalised I phone case which was paid for on the 29th of November kept sending emails about not receiving it . The ladies which got back to me was really help full but need to work on...

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Emma - Customer Service Advisor
cardfactory
7 years ago
Thank you for your feedback, I'm really sorry about this, I have refunded your postage charge as I can see this was dispatched later than it should have been. I'm really sorry for any inconvenience
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Trusted Customer
7 years ago
Date of purchase: 11/10/2017
Very quick and great choice
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Trusted Customer
7 years ago
Date of purchase: 11/15/2017
A delightful keepsake
The service was great, my only disappointment was I couldn't order in advance, I had to save it in my basket until I wanted it delivered. My sister was highly delighted with it, it was for her 70th...

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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets