The shipment was damaged. We had o make several calls and emails for someone to take the initiative and respond. The emails were cold and not apologetic to our concerns. Barriers direct should be...
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Barriers Direct
Barriers Direct
11 years ago
Thank you for taking the time to leave us your feedback, it really is much appreciated.
I understand you have spoken to a member of the team who has apologised on behalf of Barriers Direct that you felt the service was not all that you would have hoped and that the keys have now been received and the issue resolved.
Thank you once again for taking the time to leave us your comments, your feedback is genuinely appreciated.
Best wishes
Kaye
Telesales Team
we have brought from you twice now the order was wrong once and the barriers damaged and the custmour service just been overall poor.
Barriers Direct
Barriers Direct
11 years ago
Thank you for taking the time to leave us your feedback, it really is much appreciated
I understand my colleague called you yesterday afternoon and was grateful for your understanding.
She has made arrangements for an additional strip to be sent out that should be with you in the next day or so.
Once again, we genuinely appreciate your comments. Thank you.
Best wishes
Kaye
Telesales Team
I made a mistake typing in the postcode but did supply my number. Instead of calling me to clarify the postcode I was charged delivery again and had to wait 5 days to receive goods. Why ask for a...
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Barriers Direct
Barriers Direct
11 years ago
Thank you for leaving us your feedback, unfortunately due to the fact that the order was placed online and a delivery address was input into the system, this was the address we used for the delivery. With the amount of orders we receive we are unable to check each and every delivery address to ensure they are correct.
We will be unable to refund the re-delivery charge, please accept our apologies that the outcome was not what you wanted. Once again, thank you so much for taking the time to leave us your comments. Negative comments assist us in knowing where we need to improve our service
Best wishes
Kaye
Telesales Team
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.