We asked for delivery to be on a mon, tues or we'd when the email came it said Thursday delivery then it should have come on the Monday but didn't turn up they were being put in place the next day,...
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Barriers Direct
Barriers Direct
11 years ago
Thank you for leaving us your feed back, we really do appreciate it.
Unfortunately, sometimes there are issues outside of our control, in this instance I understand it was due to a courier issue. The member of our team that you spoke to yesterday was very grateful for your understanding and has assured me that bollards had arrived on the Wednesday and that fortunately it did not delay works.
Once again, thank you so much for taking the time to leave us your comments. Negative comments assist us in knowing where we need to improve our service.
Best wishes
Kaye
Telesales Team
Excellent delivery, was not sure how long it was going to take as could not see any delivery timing on web site but turn round was only a couple of days from placing order.
Took a very long time to arrive, without any updates as to why.
I had to chase it!
Barriers Direct
Barriers Direct
11 years ago
Hello and thank you for taking the time to leave us your feedback,it really is much appreciated.
We have taken on board your comments regarding a lack of communication. Unfortunately, until such time as an order is flagged on our report, we are unaware that it is late going out. When your order was high-lighted, unfortunately my colleague did overlook calling you. This has been addressed in house and I would like to think a procedure has been put in place to ensure this does not happen again.
Once again, thank you for your feed back, without it we would not know where our our services need to be improved.
Best wishes
Kaye
Telesales Team
Product reviews
Date of purchase: 06/16/2015
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Trusted Customer
Feefo Verified
11 years ago
Excellent service received. Very Helpful sales team.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.