As a letterbox birthday cake it was booked for delivery on a specific day (I set it for a day early to be sure of delivery) - I paid a £20 delivery charge and the order was accepted. The cake arrived...
Beautiful cakes and the icing just right great designs comes in a metal tin never had any problems with the cake or order and arrived on time used them a few times
Casey
bakerdays
1 year ago
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've enjoyed our cakes, from the designs to the icing and the packaging. It means the world to us that you've had a great experience every time. We truly appreciate your support and look forward to baking for you again soon! 🎂💖✨
Product reviews
Casey
bakerdays
1 year ago
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've enjoyed our cakes, from the designs to the icing and the packaging. It means the world to us that you've had a great experience every time. We truly appreciate your support and look forward to baking for you again soon! 🎂💖✨
Appalling - no sympathy, empathy or remorse at their failure. Evidently do not consider customer service as important.
Casey
bakerdays
1 year ago
We're very sorry to hear that you feel this way. We always strive to provide the best service possible, and we did issue a full refund for your order to make things right and we have now changed our delivery partner in your area to ensure this does not happen again. We truly value our customers and take all feedback seriously. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out.
Product reviews
Casey
bakerdays
1 year ago
We're very sorry to hear that you feel this way. We always strive to provide the best service possible, and we did issue a full refund for your order to make things right and we have now changed our delivery partner in your area to ensure this does not happen again. We truly value our customers and take all feedback seriously. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out.
Date of purchase: 01/15/2025
0
Share
SM
suzanne Morris
Feefo Verified
stevenage
1 year ago
What suzanne Morris said about bakerdays:
excellent
Product reviews
Casey
bakerdays
1 year ago
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've enjoyed our cakes! It means the world to us that you've had a great experience every time. We truly appreciate your support and look forward to baking for you again soon! 🎂💖✨
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've enjoyed our cakes and loved the speed of them! It means the world to us that you've had a great experience every time. We truly appreciate your support and look forward to baking for you again soon! 🎂💖✨
No cake delivered so no Christmas cake for Christmas Day 😢
Casey
bakerdays
1 year ago
We're so sorry that your cake didn’t arrive in time for Christmas—we completely understand how disappointing that must be. Unfortunately, it looks like the courier lost your order after it left us, which is truly frustrating. We did reach out to offer a replacement for New Year or early January, but if there's anything else we can do to make this right, please let us know. We truly appreciate your support and hope to have the chance to serve you again in the future. 🎂💙
Product reviews
Casey
bakerdays
1 year ago
We're so sorry that your cake didn’t arrive in time for Christmas—we completely understand how disappointing that must be. Unfortunately, it looks like the courier lost your order after it left us, which is truly frustrating. We did reach out to offer a replacement for New Year or early January, but if there's anything else we can do to make this right, please let us know. We truly appreciate your support and hope to have the chance to serve you again in the future. 🎂💙
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.