We're so sorry to hear that your cake never arrived and that your experience with our service has been so disappointing. We completely understand how frustrating and upsetting this must have been, especially when you were left to chase up a refund that hasnโt yet been resolved. This is not the standard of service we aim to offer, and we sincerely apologise.
Please email us directly at sales@bakerdays.com so we can urgently look into your case and make things right. We genuinely care about every customerโs experience, and your feedback is incredibly important in helping us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us.