How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,861 reviews

Trusted Customer

Feefo Verified

Magherafelt

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent Service

Excellent service and price.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Great to hear you're so happy with AXA Direct Eugene,

Thanks for your feedback

Kind Regards

Brendan

Trusted Customer

Feefo Verified

Bangor

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

Quick helpful and cheaper than my last ins

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Alice,

It's great to have you on-board with AXA Direct NI this year.

Always good to hear from happy customers.

Kind regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

The AXA experience is very satisfactory with calls handled promptly.

Quick to answer calls and efficiently dealt with by a helpful customer adviser. Service is very good and documents arrived promptly after renewing. Only down side is that premiums seem a bit...

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thanks for taking the time to provide such detailed feedback.

Whilst we try to contain the costs of insurance annually we do always endeavour to provide the best possible cover and service at all times.

Your on-going custom is very much appreciated

Kind Regards

Brendan

Trusted Customer

Feefo Verified

Lisburn

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Brilliant

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Andrew,

Your feedback is great and it is 'brilliant' to hear that you value our local service.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

Good Value, Helpful Assistance

Instant access and instant cover. Very sympatheticresponse to request for leniency in renewal premium hike.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback and your continuing loyalty to Axa Direct NI

Kind Regards

Brendan

Trusted Customer

Feefo Verified

Newtownabbey

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

Always helpful good price top extras no complaints at all

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Aivaras,

It's always great to hear from satisfied customers.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Delighted - couldnt be happier with service

5 Star service, really helpful, friendly and attentive. Nothing was a problem, prompt and extremely quick. Would highly recommend AXA services and products to anyone.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Margaret,

Thank you for taking the time to provide feedback and thanks for allowing us to provide your insurance this year.

I look forward to your on-going loyalty to AXA Direct NI.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

Carrickfergus

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Speed up answering calls

I had to wait far too long for my call to be answered and I really was becoming quite agitated listening to the same old thing over and over again

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Audrey,

Thanks for leaving your feedback and I apologise for the delay in answering.

We do endeavour to provide a prompt service at all times.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

Easy

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Alan,

I'm delighted to see such positive feedback and that we have made the process easy for you.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

Omagh

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

Excellent easy to use service, very competitive

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Nuala,

Thanks for you feedback.

It's always good to hear from customers who appreciate the friendly and local service.

Kind Regards

Brendan

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo