How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,861 reviews

Trusted Customer

Feefo Verified

9 years ago

Excellent service by AXA Direct Northern Ireland

Good personal assistance and fast confirmation.

Trusted Customer

Feefo Verified

9 years ago

Car insurance with AXA is smooth and pleasant

The process or getting a quote and paying for my car insurance was flawless and smooth. I was guided through it with nice information popups and help links that explain more. I'm not sure about price...

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Online issues

I had issues with the website and had to call. Then I had issues with logging into my axa account which took 3 phone calls over a week to sort

JulieAnn Martindale

AXA Insurance - Northern Ireland

9 years ago

Hi Paul. Many Thanks for taking the time to give us your feedback. I see that you did get on-line and you are now able to access your MY AXA account. We are currently reviewing our MY AXA site to make it even better and I will certainly pass your feedback on to the relevant department. With regards to the time spent in trying to get access to my AXA, I am sorry for any inconvenience this may have caused you. We always endeavour to deliver excellent customer service and again I will take your feedback on board.

Many Thanks

Julie-Ann Martindale

Trusted Customer

Feefo Verified

9 years ago

High standard

Fast. Professional. All clear.

Trusted Customer

Feefo Verified

omagh

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

verry good

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

very helpful easy to talk to they know what they are talking about

Trusted Customer

Feefo Verified

Omagh

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

5 star for reducing my insurance price without me having to ask

I've rated this 5 star because they reduced my insurance price without me having to ask

Trusted Customer

Feefo Verified

Donaghcloney

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Staff very helpful

Quality of service is excellent each time I have had any problems

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Great to hear positive feedback James and always glad to help

Kind regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

Easy to renew especially since you have a store in my hometown of Downpatri...

Easy to renew especially since you have a store in my hometown of Downpatrick. Friendly & knowledgeable staff.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback.

It's great to hear such positive messages.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

also being local is a big plus

excellent service and very competitive pricing

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thanks for such positive feedback and thank you for your on-going loyalty to AXA Direct NI.

Kind Regards

Brendan

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo