How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 30,927 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good customer service

We’re very helpful. Highly recommend.

Trusted Customer

Feefo Verified

8 years ago

Positive experience

Staff courteous and helpful. Documentation arrived promptly. All information correct

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thanks for the feedback!

Its brilliant to hear that you found the member of staff courteous, helpful and that all the documentation arrived promptly.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Excellent company.

A excellent insurance company every thing is always explained have been using axa for five years now.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thanks for the feedback!

Its fantastic to hear that you think AXA is an excellent insurance company and that everything is always explained.

We really appreciate your comments.

Kind Regards

Sam

AXA Feefo Team.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewal price is more expensive than online price for new customers

I have had my insurance for many years through AXA though each year my renewal price is much more expensive than it would be for a new customer-I would have thought they would give a faithful...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Ruth,

Thank you for your comment

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Banbridge

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent customer service. Well mannered and polite. No complaints at all. Actually managed to save me money on an already excellent quote.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Colin,

Thanks for the feedback.

It's great to hear that you found the service excellent, well mannered and polite.

At AXA we do our best to ensure that the customer gets the best price. .

We really appreciate your feedback.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

This was a very painless experience and I would recommend it to everyone

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Joanne,

Thank you for the feedback!

Its fantastic to hear that you found the overall experience painless and that you would recommend AXA.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

The person on the phone was very friendly and helpful.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Chris,

We really appreciate your feedback.

It's great to hear that the member of staff was friendly and helpful.

We look forward to providing great service for years to come.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Very Poor Customer Service

Despite acknowledging receipt of my email and promsising to contact me within 48 hours they have yet to contact me. Every year at renewal time there is some issue at AXA's end which requires multiple...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

We appreciate the time you have taken to leave your feedback.

Thank you for taking my call today, and I am glad we where able to resolve your concerns and able to get you a better deal for your car insurance renewal.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Ballymena

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Fantastic service over the phone and in person, would recommend them to anyone

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Gerald,

Thanks for the feedback!

It's great to hear that you found our service fantastic over the phone and in person.

We really appreciate your kind comments.

Kind Regards

Sam

AXA Feefo Team

Trusted Customer

Feefo Verified

Larne

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service with no problems.

I would recommend axa and would buy again. Very good.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hi Gary,

Thanks for the feedback!

Its great that you would recommend AXA.

We look forward to providing you with great service for years to come.

Kind Regards

Sam

AXA Feefo Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo