How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 30,927 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Customer service was very helpful with queries and quotes

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Thomas,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service helpful and all your questions where answered. At AXA we do our best to ensure that all customer get the best price for the level of cover that we provide.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Castlederg

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Local presence and reasonable price

Local offices and local call centre staff which I believe would make things much easier if a claim had to be made. Also price is reasonable and service and always been good.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello William,

Thank you for taking the time to leave feedback.

I am really happy to hear that you found the process to be straightforward and our local staff helpful.

At AXA we do our best to ensure that all customer get the best price,we really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Newtownstewart, N.Ireland

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Premiums too high

I meant to give three stars not one as your service is not bad. The young lady at the desk was very helpful, but I find, as an oap, your premiums too high. I never had an accident and never claimed...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello France,

We appreciate the time you have taken to leave your feedback.

Car insurance prices have risen across the insurance industry over the last couple of years. AXA are committed to keeping our expenses down, by fighting fraud and using AXA approved garages who provide a cost effective service for claimants.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Cookstown

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent, professional service

A very good service. My insurance needs where a little complex which the staff where able to process in minutes with no problems. Very accommodating.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Mary,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service efficient and professional. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We want to take this opportunity to thank you for choosing to renew your car insurance with AXA again. We really appreciate your business.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Castlerock

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I was dealt efficiently and fairly when renewing my car insurance. I would recommend AXA for both their prices and service.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello David,

Your review is much appreciated.

I am pleased to hear you found the service efficient and the member of staff helpful and everything was explained and you where dealt with fairly.

We are delighted to hear you would recommend AXA to others and your loyalty to AXA direct is greatly appreciated.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Great customer service.

They done there best to get me a good deal to suit both parties

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

We value the time taken to leave this feedback.

I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Ballymena

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service.considering moving my home insurance to them when due ren

I called into local office to renew car insurance.staff member polite,efficient a d clear.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Robert,

We appreciate the time you have taken to leave this review.

It is great to hear you found the customer service advisor in the local branch polite and efficient.

At AXA we are delighted that you chose to renew your car with AXA, we really appreciate your business.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

staff were excellent and sorted out transfer of car insurance within minutes.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Angela.

Thank you for taking the time to leave feedback

I am pleased to hear that our staff member was really helpful and able to assist you in getting your car insurance sorted.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Good value

They renew at a compatable price and you dont have to contact them.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you got a great deal for your car insurance renewal, we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

The insurance team was very professional and helpful explained everything that l needed to know and it was dealt with very quickly.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful, professional and everything was well explained.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo