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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 30,927 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

They provide excellent customer service

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Lisa

Thank you for taking the time to leave your feedback.

Its great to hear you found our customer service to be of an excellent standard.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

great service for the second year running excellent insurance providers

friendly staff easy to work with and very helpful great service

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello John

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and everything was well explained.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Newry

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I think the insurance services are poor for the following reasons. When i called the AXA Helpline to report my claim i was assured by the representative that my NCB would be frozen and that it would...

Martin Lowe

AXA Insurance - Northern Ireland

8 years ago

Thanks for your feedback. I have referred the issues raised to the appropriate teams and we will be in touch with you.

Martin Axa

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

The lady who dealt with my renewal was very efficient and was able to match a lower quote from an other provider so I didn't have to change insurer

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Kieran,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service advisor to be very efficient and professional. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

At AXA we do our best to ensure that all customer get the best price.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

Newry

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

AXA gave me great assurance while I renewed my car insurancs

I dealt with a young lady from Poland called Agnes who was very pleasant ,knowledgeable and added the personal touch from when she greeted me when I arrived and bid me farewell when I left and in...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello John,

We appreciate your kind feedback.

We’re really happy to hear that our agent, Agnes provided such efficient and helpful service. I will share your feedback with Agnes and her team.

We look forward to providing great customer service for years to come.

Kind Regards,

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

antrim

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

kept me up to date,

good

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

From reporting accident to conclusion was hassle free, efficient and very professional. Very good customer service.

Trusted Customer

Feefo Verified

8 years ago

When I had a chip in my windscreen, I was able to find out how to deal with my claim. It was fixed just a few days later to suit me and everything was sorted so I had to do nothing.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Didn’t get e mail

The guy I spoke to was nice and helpful, but paperwork wasn’t sent through to my email so now I have to phone again

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Paul,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found our customer service advisor helpful and we are delighted you chose to renew your Home insurance with AXA again, your loyalty is greatly appreciated.

Sorry you are having issues with your paperwork, I have issued you a hard copy today by post or alternatively you can log on to your Myaxa account online to view and print documents from there.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

trouble free renewal excellent service no worries great 👍.

Trouble free renewal brilliant and courteous service.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello William,

Thank you for taking the time to leave your feedback.

We are happy to hear that you found our renewal process trouble free and we provided you with an excellent service.

We are delighted that you chose to renew your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

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