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AAA Travel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/aaa-club-alliance | Feefo

Displaying all 6,129 reviews

Trusted Customer

2 years ago

Date of purchase: 07/24/2022

Country Inn & Suites by Radisson Toledo South

More reviews of this product (2)View product website

The room wasn’t ready until 5pm, there were no drapes on the window, there was a barking dog in the next room and the owners left it alone for 4 hrs.

Your Room : Good

Hotel Staff : Good

Hotel Cleanliness : Good

Hotel Location : Good

Tara

AAA Travel

2 years ago

Hello, As a member service organization your feedback is valuable to us. We are disappointed to hear that your stay at the Country Inn & Suites Toledo South was unsatisfactory and will forward this information to the hotel. We appreciate you taking the time to share your comments with us. Regards, AAA Travel

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Kathleen Chapmond

2 years ago

Date of purchase: 07/10/2022

Super 8 by Wyndham State College

More reviews of this product (2)View product website

Hotel being renovated, staff at check-in was unfriendly, "breakfast" was very minimal, and during the night, people were drinking and throwing beer bottles, making loud noise. Hotel Staff had to call...

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Your Room : Excellent

Hotel Staff : Good

Hotel Public Spaces : Substandard

Hotel Cleanliness : Good

Hotel Location : Exceptional

Tara

AAA Travel

2 years ago

Hi Ms. Chapmond, We are disappointed to hear that your stay was unsatisfactory. Your feedback is valuable to us and we will forward this information to the hotel. We appreciate you taking the time to share your comments with us. Regards, AAA Travel

See full customer review

Trusted Customer

2 years ago

Date of purchase: 07/23/2022

Sheraton Boston a Marriott Hotel

More reviews of this product (1)View product website

Great location, clean facility, wonderful staff

Hotel Staff : Exceptional

Hotel Public Spaces : Good

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Tara

AAA Travel

2 years ago

Hello, we are happy to hear you had a 5-star stay at the Sheraton Boston. Your feedback is valuable to us and we appreciate you taking the time to share your comments. Regards, AAA Travel

See full customer review

Trusted Customer

2 years ago

Date of purchase: 07/02/2022

Hampton Inn Princeton

More reviews of this product (1)View product website

Breakfast was not provided, we were told there would be a temporary $25.00 charge in case incidentals were used, cleaning was only if requested and the shades in the room were broken.

Your Room : Good

Hotel Staff : Excellent

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Good

Hotel Location : Exceptional

Tara

AAA Travel

2 years ago

Hello, We are disappointed to hear that your stay was unsatisfactory. Your feedback is valuable to us and we will forward this information to the hotel. In regards to the room turndown, it has become common among most hotel chains since the start of the COVID pandemic to only offer this service upon request to minimize the number of times a staff member must enter your room. An incidental hold is also typical and the funds should be released upon check-out. We appreciate you taking the time to share your comments with us. Regards, AAA Travel

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Theresa Conyers

2 years ago

Date of purchase: 07/17/2022

Baymont by Wyndham Indianapolis South

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The hotel was not at all nice. We had to change our first room because the tube was brown and dirty, the carpet was nasty looking and sticky to the touch, the phone nor the remote control worked. In...

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Your Room : Poor

Hotel Staff : Good

Hotel Public Spaces : Poor

Hotel Cleanliness : Poor

Hotel Location : Substandard

Tara

AAA Travel

2 years ago

Hello Ms. Conyers, As a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay at the Baymont Indianapolis South was unsatisfactory, and will forward this information to the hotel. We appreciate you taking the time to share your comments with us. Regards, AAA Travel

See full customer review

Trusted Customer

2 years ago

Date of purchase: 07/24/2022

Stewart Hotel

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Excellent location, didn't use amenities but it was directly across the street from the Amtrak station and Madison Square Garden. Room was small, used window air conditioners, but well lit when...

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Your Room : Excellent

Hotel Staff : Exceptional

Hotel Public Spaces : Excellent

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Tara

AAA Travel

2 years ago

Hello, We are happy to hear you had a 5-star stay at the Stewart Hotel in NYC. Your feedback is valuable to us and we appreciate you taking the time to share your comments. Regards, AAA Travel

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Trusted Customer

2 years ago

Date of purchase: 07/22/2022

Hawthorn Suites by Wyndham Vienna/Tysons Corner

View product website

Amenities were not as advertised. Breakfast buffet did not exist. Pool was closed. Shelves above sink were falling off the wall.

Your Room : Good

Hotel Public Spaces : Good

Hotel Cleanliness : Good

Hotel Location : Excellent

Tara

AAA Travel

2 years ago

Hello, as a member organization your feedback is very valuable to us. We are disappointed to hear that your stay at the Hawthorn Suites Vienna/Tysons Corner was unsatisfactory. We appreciate you taking to time to share your comments with us, and will forward this information to the hotel. Regards, AAA Travel

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Ezequiel Vazquez

2 years ago

Date of purchase: 07/03/2022

The Westin Jersey City Newport

More reviews of this product (1)View product website

Very fast ,efficient and professional.

Tara

AAA Travel

2 years ago

Hello, We are happy to hear you had a 5-star stay at the Westin Jersey City Newport. Your feedback is valuable to us and we appreciate you taking the time to share your comments. Regards, AAA Travel

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Nathan Traylor

2 years ago

Date of purchase: 07/23/2022

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

More reviews of this product (1)View product website

People were nice and responsive. The rooms need updated. We had a toilet that moved from the floor and the room itself was old.

Your Room : Good

Hotel Staff : Exceptional

Hotel Public Spaces : Excellent

Hotel Cleanliness : Good

Hotel Location : Excellent

Tara

AAA Travel

2 years ago

Hello Mr. Traylor, as a member service organization your feedback is valuable to us. Thank you for taking the time to share your comments regarding your stay at the DoubleTree by Hilton, Pittsburgh Downtown with us. Regards, AAA Travel

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About AAA Travel

AAA Travel is a team of highly knowledgeable travel advisors with one goal: Making dream vacations a reality. Serving as your travel advocate, our travel advisors provide peace of mind — before, during, and after your vacation. Enjoy the advantages of membership by vacationing with preferred AAA Travel suppliers and exclusive member-only benefits. Travel With Someone You Trust®. Find your next escape at AAA.com/Travel.

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AAA Club Alliance Inc., One River Place, Wilmington, Delaware, 19801, United States