After i placed my order, the system did not ask me to give a delivery address, it assumed that delivery was the same address as the address as the credit card was linked to. It wasnt. I sent two...
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Moss Bros
Moss
13 years ago
You used PayPal payment. For PayPal orders the delivery address is your PayPal address. You can have more than one PayPal delivery address so that when you log in to your PayPal account to make the payment you can select an alternative address. It is a form of making PayPal payments faster and more secure. I am sincerely sorry for the problems you experienced with the delivery. DPD advises the customers to contact the sender to change the delivery address.
All items are inspected before dispatch, it is very surprising and disappointing to read that the item was damaged. We need to ascertain if the parcel was damaged during transit or if the suit was damaged before dispatch.
We will contact you shortly. Thank you for taking the time to leave this feedback.
Kind regards
Moss Online Customer Care
I was extremely impressed with the speedy and efficient service. Even though I did not pay for delivery, the goods were delivered as quickly as if I had.
Product reviews
Date of purchase: 10/07/2012
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Trusted Customer
Feefo Verified
13 years ago
Excellent customer service!
Product reviews
Date of purchase: 10/07/2012
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Trusted Customer
Feefo Verified
13 years ago
The service was excellent will use moss bros again.
Product reviews
Date of purchase: 10/07/2012
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Trusted Customer
Feefo Verified
13 years ago
Good clear website. Easy to order
Product reviews
Date of purchase: 10/05/2012
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Trusted Customer
Feefo Verified
13 years ago
Great - email, text, parcel tracker updates superb
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.