Moss Reviews

we will contact you shortly to solve your query. We must apologise for not replying to your email. It appears that we did not receive the it. It was either caused by a system error, or emails sent from your email address are not accepted by our system. We aim to respond to all emails in 1- 2 working days, and most enquiries receive a response the same day. Thank you for your feedback. Kind regards Moss Online Customer Care

Free collection from this store takes up to 1 week. Customers can also select next working day or Saturday delivery. There has been an error at the warehouse, You should have received your order already. Please accept our apologies for the inconvenience caused. We have made alternative arrangements so that you can have your item(s) tomorrow and will contact you shortly. We send customers an email confirming the dispatch to advise you to wait until you receive the email which confirms your order is available to collect before visiting the store. Once the items arrive at the store we send you the email confirmation and more details on how to collect your order. The collect instore option is very recent and it is still in a trial period. We are making changes and improving this service and all feedback is very useful to help us achieve this. Once again we do apologise, and hope we can restore your faith in Moss as we value your custom Kind regards Moss Online Customer Care