the service was not satisfactory, my payment was made, delivery as confirmed but two days later I was called that there was a mix up, the shoe I paid for was no longer available, WHY did the...
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Moss Bros
Moss
13 years ago
We are extremely sorry for that you have let you down on this occasion. It is very rare that an item turns out to be unavailable for delivery. It only happens if there is a stock levels system glitch, or if the last item(s) are found to be damaged or in unsuitable conditions when inspected before dispatch.
We have issued your refund.
Thank you for taking the time to write this feedback, we really appreciate it and will take it on board for the future.
Kind regards
Moss Online Customer Care
We are very sorry that you were not entirely satisfied with the item received and hope that yuo have found the free returns easy and convinient to use.
Thank you for taking the time to write this feedback, we really appreciate it.
Kind regards
Moss Online Customer Care
Product reviews
Date of purchase: 10/20/2012
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Trusted Customer
Feefo Verified
13 years ago
quick delivery perfect service
Product reviews
Date of purchase: 10/19/2012
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Trusted Customer
Feefo Verified
13 years ago
first class service from ordering to delivery
Product reviews
Date of purchase: 10/19/2012
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Trusted Customer
Feefo Verified
13 years ago
Really good, fast delivery and great customer care.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.