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WEBS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/yarn | Feefo

Displaying all 6,303 reviews

Marilyn Gosse

Feefo Verified

2 months ago

What Marilyn Gosse said about WEBS:

Great yarn, good color choice

Postal delivery was slower than expected

Product reviews

Date of purchase: 01/02/2026

Trusted Customer

Feefo Verified

2 months ago

Soft alpaca wool blend

Webs has good service, although I couldnt find the order or shipping email. Maybe that was user error on my part.

Product reviews

Date of purchase: 23/01/2026

Kimberly Hutchens

Feefo Verified

USA

2 months ago

What Kimberly Hutchens said about WEBS:

Preferred double points

Fast and accurate

Product reviews

Date of purchase: 31/01/2026

Trusted Customer

Feefo Verified

2 months ago

Satisfied return customer

Shipping was a bit slow but I assumed that was because of the few weeks of bad weather in the Northeast. Otherwise it’s always a positive experience when I shop Webs.

Date of purchase: 31/01/2026

Trusted Customer

Feefo Verified

2 months ago

Crappy refunds

I’m very angry that my refund was less than what I paid for the yarn in the first place and no one has respnded to my emails asking about that. Thumbs down on WEBS. I made surre my knitting students...

Yuliia

WEBS

2 months ago

Hello, I’m really sorry to hear how upset you’re feeling about this. I completely understand how important it is to feel confident that your refund has been handled correctly. I’ve checked your order, and I can confirm that the refund issued matches the correct amount. I can also see that you’ve been in touch with my colleague Kate, who sent you a detailed email explaining the refund calculation and attached the invoice so you can review everything clearly. If anything is still unclear, or if you’d like us to go through it with you again, please feel free to reply directly to Kate’s email, or you’re very welcome to contact us at customerservice@yarn.com and we’ll be happy to assist further. Best wishes, Julie and the WEBS Customer Service Team

Date of purchase: 29/01/2026

Trusted Customer

Feefo Verified

2 months ago

Easy and affordable

Downloadable patterns are easy and save postage prices. Process was easy and efficient.

Product reviews

Date of purchase: 30/01/2026

Trusted Customer

Feefo Verified

2 months ago

Yarn and needles

It was easy to order and order arrived quickly. Items are often out of stock or low on stock.

Product reviews

Date of purchase: 30/01/2026

Trusted Customer

Feefo Verified

2 months ago

Good yarn. Terrible service.

Terrible.

Yuliia

WEBS

2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that you felt the service was disappointing. I can see that you contacted us regarding your order, and my colleague has since provided you with the relevant information. I do hope that was helpful. If there’s anything further you need, or if something is still unclear, please don’t hesitate to get in touch - we’re always happy to assist and make things right where we can. Best wishes, Julie and the WEBS Customer Service Team

Date of purchase: 30/01/2026

Trusted Customer

Feefo Verified

2 months ago

Malabrigo is Sweet.

Order took days to fill and over a week to ship.

Brianna

WEBS

2 months ago

Hello, Thanks for your feedback. I'm very sorry you experienced a shipping delay, as we worked through an exceptionally high volume of orders. We have been working very hard and have now returned to our typical shipping timeframe. We hope we have the opportunity to provide you with better service in the future! Best wishes, Brianna and the WEBS Customer Service Team WEBS® / America's Yarn Store®

Product reviews

Date of purchase: 30/01/2026

Nancy Rimsha

Feefo Verified

USA

2 months ago

What Nancy Rimsha said about WEBS:

Tencel

fine

Product reviews

Date of purchase: 23/01/2026

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WEBS Reviews

Cascade Yarns 220 Superwash MerinoMore reviews of this product (314)View product websiteCascade 220 superwash is a work horse yarn. Webs has an excellent color collection, and I was able to choose good colors for my sweater project.

Berroco Ultra Alpaca LightMore reviews of this product (25)View product websiteVery soft and pleasant to work with

KnitPro Karbonz Double Point Needles 8" (Set of 5)More reviews of this product (11)View product websiteExcellent points and smooth joins. Comfortable in the hand

Valley Yarns 803 Garnet PulloverMore reviews of this product (2)View product websiteSo far I love this pattern. The unique ribbing has turned out beautifully in my project made using Lenox, a Valley Yarn now discontinued.

Paintbox Yarns SocksMore reviews of this product (17)View product website

KnitPro Ginger Normal Interchangeable Needle Tips 5" (1 Pair)More reviews of this product (7)View product website

Valley Yarns Valley Superwash DKMore reviews of this product (127)View product website

Malabrigo SockMore reviews of this product (45)View product websiteLoved it for a beautiful woven shawl. Lightweight enough that it isn't bulky or stiff but drapes well and keeps me warm.

Valley Yarns 8/2 TencelMore reviews of this product (57)View product websiteI use this yarn for weaving scarves. It is very soft when washed and comes in many vibrant colors. I wish I could buy 1/2 pound cones from Webs

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