WEBS Reviews

Thank you for your feedback, we’re sorry to hear about your experience. We’ve checked our records and can confirm that we responded to your email twice, on February 20th and again on February 25th, but unfortunately did not receive a reply. It’s possible our responses may have been missed or filtered into your spam/junk folder. To help resolve this as quickly as possible, I’ll reach out to you again via email and forward our previous replies so we can continue assisting you. Best wishes, Anna Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327

Thank you for your feedback, we’re sorry to hear about your experience. According to our records, the order associated with the review request was delivered on February 21st. If your feedback refers to your most recent purchase, that order has already been shipped and is currently in transit, with tracking showing it is out for delivery on March 23rd. At the time your order was placed, our warehouse team was experiencing a higher-than-usual volume of orders, which unfortunately resulted in longer processing times. We understand how inconvenient this can be and truly appreciate your patience. If you did not receive the shipping confirmation email, we recommend checking your spam or junk folder. If it’s not there, please feel free to contact us directly, and we’ll be happy to provide the tracking details. Best wishes, Anna Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327