How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pure Collection Reviews | Customer Service Reviews for https://www.feefo.com/reviews/www-purecollection-com | Feefo

Displaying all 12,122 reviews

Trusted Customer

23 days ago

Date of purchase: 23/06/2025

where is my order, I need a refund please

I have not received this Item yet and do not know how to inform anyone

WoolOvers CS

Pure Collection

23 days ago

Good Morning Thank you for your review. I do apologise for not receiving your garment. I have refunded this for you and the refund will be in your account in the next 3-4 days. Once again, I do apologise Kind regards Jackie Customer Services

Trusted Customer

23 days ago

Date of purchase: 19/06/2025

Very happy with my purchase

Service excellent

WoolOvers CS

Pure Collection

23 days ago

Good Morning We are so grateful for your review. Thank you for sharing your thoughts with us and we look forward to assisting you in the future. Kind regards Jackie Customer Services

Product reviews

Pamela

24 days ago

Date of purchase: 27/06/2025

What Pamela said about Pure Collection:

Bluse

Easy to order and return, purchasing returns label works out cheaper than posting yourself and whole process is quite straight forward.

WoolOvers CS

Pure Collection

24 days ago

Good morning Pamela, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

25 days ago

Date of purchase: 27/06/2025

Swift delivery and neatly packaged

WoolOvers CS

Pure Collection

25 days ago

Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

25 days ago

Date of purchase: 26/06/2025

Good packaging

Good service and pleased not paying postage

WoolOvers CS

Pure Collection

25 days ago

Good morning, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

26 days ago

Date of purchase: 24/06/2025

Quick at sending products out and well wrapped

WoolOvers CS

Pure Collection

26 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Margaret

Macclesfield

26 days ago

Date of purchase: 25/06/2025

What Margaret said about Pure Collection:

Watercolour blouse

Prompt delivery, nicely packed with tissue to protect material

WoolOvers CS

Pure Collection

26 days ago

Good morning Margaret, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

26 days ago

Date of purchase: 18/06/2025

😊 👍

Good

WoolOvers CS

Pure Collection

26 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Doreen

Hornchurch

27 days ago

Date of purchase: 25/06/2025

What Doreen said about Pure Collection:

Fast delivery on time and well packed

WoolOvers CS

Pure Collection

27 days ago

Dear Doreen Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

Product reviews

Susan

Reading

27 days ago

Date of purchase: 18/06/2025

What Susan said about Pure Collection:

So easy and efficient

Very efficient. Easy to order and quick delivery. Also the return voucher a good buy in case item doesn’t suit or you need to try two sizes.

WoolOvers CS

Pure Collection

27 days ago

Dear Susan Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

WoolOvers CS

Pure Collection

27 days ago

Dear Susan Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

Product reviews

Not received a review invite?

About Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

Read all

RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pure Collection Reviews

Lace Sleeve Jersey BlouseMore reviews of this product (7)View product websiteNice white and fits well looks nice with most of my skins and trousers.

Wool Cashmere Lacy Crew CardiganMore reviews of this product (1)View product websiteNice bright white.good fit looks nice with all my skirts and trousers.

Linen Round Neck Short Sleeve T-ShirtMore reviews of this product (8)View product websiteLovely print colour and design, and light weight T shirt. I'm a standard 12, but had to return first purchase as too big and size 10 fits much better. Ordered and received new order but hadn't...Read all

Printed Boat Neck TopMore reviews of this product (9)View product websiteLovely, comfortable top. Washes well too.

Cotton Blend Crochet Trim TopMore reviews of this product (4)View product websiteLovely top and will enjoy wearing it. The material is of a heavier gauge than I expected. OK price in the sale but expensive otherwise

Cashmere Baby SweaterMore reviews of this product (8)View product websiteExcellent baby jumper at fantastic price. Bought as a present and my niece loves it

Pure Sweater BagMore reviews of this product (20)View product websiteThe bags are easy to use and store especially cashmere jumpers, when not being used. You can get 2 smaller or one large jumper in each one. The product lasts a long time, as I have some packs which...Read all

Cashmere Wash 250ml for Natural FibresMore reviews of this product (100)View product websiteBrilliant product for jumpers particularly cashmere ones. The jumpers always look and feel great after each wash from using the product.

V Neck Puff Sleeve BlouseMore reviews of this product (4)View product websiteTrue to size, unusual colour , different

Cashmere V Neck CardiganMore reviews of this product (171)View product websiteWonderful value just what I wanted

Merino Cashmere Fan Stitch SweaterMore reviews of this product (3)View product websiteLovely colour very soft and good fit

Jersey V Neck Fit And Flare DressMore reviews of this product (6)View product websiteLovely comfortable dress for hot days. Cool colour. Great weight material and dress length so withstands high wind very successfully!

Polo T shirtMore reviews of this product (2)View product websiteNice unusual colour and lovely soft material. Haven’t worn yet as waiting for cooler weather.

Short Sleeve Frill Jersey BlouseMore reviews of this product (3)View product websitePretty unusual design blouse in great vibrant colour. Looks smart with white slacks. Pleasant to wear as soft and flexible material. Perfect for my day out to a Cotswold garden .

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?