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Pure Collection Reviews | Customer Service Reviews for https://www.feefo.com/reviews/www-purecollection-com | Feefo

Displaying all 12,121 reviews

Mary

10 days ago

Date of purchase: 02/07/2025

What Mary said about Pure Collection:

Lovely

Very good

WoolOvers CS

Pure Collection

10 days ago

Good afternoon Mary, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Helen Isabel Graham

Biggar

10 days ago

Date of purchase: 02/07/2025

What Helen Isabel Graham said about Pure Collection:

Always good quality

Service from Pure is always good. If anything could be improved it would be speed of delivery but it's not a major issue - it's quick enough.

WoolOvers CS

Pure Collection

10 days ago

Good afternoon Helen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Fiona

10 days ago

Date of purchase: 25/06/2025

What Fiona said about Pure Collection:

Good as always

Always great

WoolOvers CS

Pure Collection

10 days ago

Good afternoon Fiona, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Gwyn

11 days ago

Date of purchase: 30/06/2025

What Gwyn said about Pure Collection:

Good

WoolOvers CS

Pure Collection

10 days ago

Good morning Gwyn, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

11 days ago

Date of purchase: 24/06/2025

Amazing high quality sale item

Jumper arrived quickly. Easy to return and notified when received and when refund was processed. Excellent customer service and would definately purchase from Pure in the future.

WoolOvers CS

Pure Collection

11 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

11 days ago

Date of purchase: 01/07/2025

Always prompt

WoolOvers CS

Pure Collection

11 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Yvonne

Sidmouth

11 days ago

Date of purchase: 01/07/2025

What Yvonne said about Pure Collection:

The parcel arrived on time and the returns refund also arrived promptly

WoolOvers CS

Pure Collection

11 days ago

Good afternoon Yvonne, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Mrs pauline

Haslemere Surrey

11 days ago

Date of purchase: 01/07/2025

What Mrs pauline said about Pure Collection:

Always good service

WoolOvers CS

Pure Collection

11 days ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

12 days ago

Date of purchase: 30/06/2025

Handbag purchase

Received in good order and with simple instructions to return one of the items

WoolOvers CS

Pure Collection

11 days ago

Good morning, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

12 days ago

Date of purchase: 30/06/2025

Cashmere cardigan, lovely quality

Fast delivery

WoolOvers CS

Pure Collection

12 days ago

Good evening, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare

Product reviews

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About Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

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RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

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Pure Collection Reviews

Lace Sleeve Jersey BlouseMore reviews of this product (7)View product websiteIt’s just lovely, generous sleeve width and lovely colour, the lace is pretty and the fabric a good quality. So an all round score thank you

Milano Longline CardiganMore reviews of this product (2)View product websiteThis is a lovely garment - substantial and more of a coatigan than a cardigan. Great quality as always from Pure. Really looking forward to wearing it when it's a bit cooler.

Silk Front Jersey VestMore reviews of this product (22)View product websiteLovely

Printed Frill Sleeve BlouseMore reviews of this product (2)View product websiteSadly had to return this as the buttons were just too fiddly. The frills looked as if they would not be easy to iron either

Cotton Silk Printed SweaterMore reviews of this product (5)View product websiteLovely to but too short on me. Looked fabulous on the model. Sadly had to return

Cotton Button Shoulder SweaterMore reviews of this product (5)View product websiteThe jumper was lovely but unfortunately didn't suit me . I was disappointed as it was excellent quality and a lovely style. Have bought several items in the past including cashmere jumpers and a coat...Read all

Linen V Neck Short Sleeve T-ShirtMore reviews of this product (30)View product website

Premium Cotton TrouserMore reviews of this product (88)View product website

Linen Blend Wide Leg TrouserMore reviews of this product (9)View product websiteI returned this pair of navy linen blend trousers as they were too small. Although I normally take a size 10 this size 10 was a lot smaller.

Textured Cotton BlazerMore reviews of this product (5)View product websiteToo thick and heavy. Did not know re dry cleaning.... impractical for that colour. Did not like the buttons. So , sadly , will return it Posting back tomorrow. Pauline Lamb

Bag StrapMore reviews of this product (17)View product websiteColour in real life not what was expected. It has been returned - sorry

Soft Leather Bag With TasselMore reviews of this product (21)View product websiteJust the size I need

Cashmere Crew Neck CardiganMore reviews of this product (252)View product websitelovely quality

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