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Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,200

219

77

30

65

1,591

ratings over the past year

Displaying all 12,023 reviews
Trusted Customer
4 years ago
Date of purchase: 07/07/2020
I like their clothes and have ordered before but this time I found their size advice ambiguous - as I ordered from the USA website I assumed the sizes were USA sizes I ordered USA size 8 - they sent...

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Customer Service
Pure Collection
4 years ago
Thank you for your feedback. I can see that you have been in contact with our customer service team and I trust that this problem is being resolved. If you do have any further questions or queries, please do not hesitate to contact us. Kind regards, WoolOvers
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Trusted Customer
4 years ago
Date of purchase: 24/06/2020
Swift service, clothes sizing changed
Swift service but the goods were not the usual Pure Collection size which tells me something has changed about the company possibly
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Customer Service
Pure Collection
4 years ago
We are very sorry to hear your items did not fit. We do try to advise customers on sizing by providing size charts online. I can see that we have now received your return and a full refund for that item has been issued back to your payment card. Kind regards,Pure Collection
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M
M
4 years ago
Date of purchase: 29/06/2020
What M said about Pure Collection:
Helpful staff on phone.Prompt delivery.
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MA
Margaret
4 years ago
Date of purchase: 26/06/2020
What Margaret said about Pure Collection:
Good website and a very courteous telephone service,
Their service was very good as usual. Prompt delivery and careful packing.
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.