The whole service was good. The only downside was the size of the box. For two thin A4 size packs of paper the amount of cardboard used and it’s bulk was quite incredible. They rattled around like...
Some of my order didn’t turn up, when I questioned it I was told it would be with me later in the week even though I had paid extra for faster shipping. Later that week I was told that the order...
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Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive part of your order.
I have passed on your query to another member of our customer service team and they will be reaching out to you as soon as possible regarding this.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Date of purchase: 28/08/2018
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Post Office Shop:
Terrible. Paid extra for one day delivery as I needed them urgently but never came. Apparently the delivery van "forgot" to take them. Unreliable as expected.
Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order.
Our courier experienced an unexpected delay which resulted in your order not being delivered next working day as promised. I apologise that this has happened to you and that we were unable to fulfill during the timeframe. I can confirm that a refund has been processed for you today on credit note 2505729.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 28/08/2018
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Post Office Shop:
Interestingly, I never made a purchase. The first thing I attempted to do was to check my broadband speed via your website.
Unfortunately you couldn't complete that task and I was requested to...
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Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Unfortunately, I believe that you may have confused us with the Post Office website. We are the online shop of Post Office and are not connected with the main site itself. You have been sent a request for feedback here due to purchasing items on the Post Office Shop recently.
I apologise for any confusion this may have caused.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Date of purchase: 28/08/2018
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Post Office Shop:
Missing items on Delivery, Items out of stock but shown on despatch note.
Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Please accept our sincere apologies, whilst we always endeavour to provide to keep our customers informed with the details of their order sometimes issues may occur when order is dispatched meaning the delivery can be split and part of the order delayed.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
