The actual call centre were really helpful but my order wasn't dispatched when it should be and the stamps I needed were late and as of yet I'm still waiting to receive them! Not very good when you...
I would rate the service "good" because the goods were delivered quickly however, as regards the packaging I would rate it "poor".
The goods were rolled and should have been packed in a cylindre box...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Marjorie,
Thank you for your feedback, we are pleased that you find the Sasco year planners you ordered useful.
However, the condition in which they were received does come as a concern to us. In light of your feedback, we are going to request that our Warehouse Team investigate alternative ways of dispatching these items to prevent them from being creased going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 30/09/2013
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12 years ago
Excellent goods and service would recommend and use again. thank you
I pay for Next Day Delivery and too often do not receive my items next day, its very frustrating
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Angela,
Thankyou for your feedback.
Please accept my sincere apologies over any inconvenience the delay in receiving your items may have caused.
I have forwarded your order information on to our Logistics Team and requested that they audit your order in full to identify why your items were not delivered on time; when I have further information from them I will contact you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Great Prices and fast delivery, but paper comes badly packed and in damaged boxes. Can not be put on the shelf for customers.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Peter,
Thankyou for your comments.
Please accept my apologies over the condition in which your paper was received.
At the Post Office Shop, we are constantly looking for ways to improve our Customer Experience from ordering right through to delivery. In light of your comments, I will pass this feedback onto our Warehouse Team and request that they further investigate ways to keep your items in good condition; I will also request that they look into alternative ways of packing large items such as reams of paper to prevent damage in transit.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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