order arrived fairly but I was very disappointed that the pen boxes had been sent in a plastic envelope and therefore the boxes were squashed on arrival and I could not use them to store the 60 pens
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Lopa,
Thank you for your comments.
Please accept my apologies over the condition in which your items were received. Here at The Post Office Shop, we take our customer experience very seriously and in light of this we will pass your comments on to our Warehouse Team and request they look into alternative ways of packing this item going forward.
I will arrange for your pens to be replaced free of charge as a gesture of goodwill.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
(additional) the post office shop were very quick to reply to my earlier comments and also helped to restore their good service in my eyes.
Delivery took over a week after being advised that the item had been despatched which was disappointing. Other than that everything else was fine.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Barry,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience this may have caused you.
Upon investigation of your order, I can see your items were ordered on 25.10.2013 which was a Friday. Upon selecting the Royal Mail delivery option, your order can take up to 5 working days to be received by you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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