i ordered postage stamps for xmas and waited about 3 weeks for delivery, when i eventually phoned to see what was happening i was told the stamps were no longer in stock but no one let me know this ...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning,
Thanks for your comments. Firstly, please accept my apologies for the delay in receiving your stamps.
I am going to forward on your comments to our inventory and warehouse teams to look into potential improvements to process which will prevent instances like this happening going forward.
In light of the difficulties you have had, I have arranged for your delivery charge to be refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 14/11/2013
0
Share
Trusted Customer
Feefo Verified
12 years ago
Came much quicker than expected and was wrapped well.
Product reviews
Date of purchase: 08/11/2013
0
Share
Trusted Customer
Feefo Verified
12 years ago
packaging was not very good.the box was all battered and torn.
I was disgusted, the point in ordering from the PO shop was to avoid going to an actual post office. My package was not put through my door by parcelforce so I had to actually visit the post office...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Tina,
Thankyou for your feedback.
Please accept my apologies regarding the problems with your delivery. Your order was delivered by Royal Mail rather than Parcelforce and I have passed your comments on to them to prevent instances like this happening going forward.
With regards to your feedback on the stamps themselves, I once again apologise that you think they were poor value for money; this seems more surprising as other customers have provided positive feedback for them
Kind Regards,
Sally
Post Office Shop Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
