Still waiting for part of my order despite reassurances on the telephone. lies lies lies
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Elaine,
Thankyou for your comments. Please accept my apologies over the late delivery of your items.
Here at the Post Office Shop, we strive to deliver the best Customer Service possible which is why we provide you with a live stock feed for all products which is present at the time of ordering.
Upon investigation, I can see the item which is outstanding from your order was a pre-order item at the time you ordered it. In the product description is does advise that we are due stock of this item on the 15th of January.
Once we have received stock of this item it will be dispatched to you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Your reply to my poor treatment is so wrong. The item was not marked pre order when I ordered it. It stated new stock was expected within the week, and when I phoned the first time I was told I would receive the coins by the end of that week. When I phoned the second time I was given the date of the 15th of January, so please get your facts right before you give me the customer service jargon!! I would not have placed the order if I knew I would have to wait this long.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Elaine,
Once again, please accept my apologies regarding the delay in receiving your coins.
The high demand of this item resulted in the initial stock we were delivered being exhausted in a short period of time. All orders placed while we were out of stock fall into back order and await a shipment of stock from our supplier which in this case is The Royal Mint.
Unfortunately, our suppliers can only provide us with limited numbers of these items per shipment and dependent on how many back orders we have; not all back orders may be fulfilled. I'm afraid we have no way to see where your order lies in the back order list.
I understand that this has been highly frustrating for you however we have had assurances from The Royal Mint that stock will be arriving on the 15th of January. If you do not wish to wait however we will happily cancel the item from your order.
Once again, please accept my apologies over the confusion and inconvenience caused by this.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Date of purchase: 13/11/2013
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Trusted Customer
Feefo Verified
12 years ago
It took ages for the product to get to me. Arrived after the date specified.
Appalling service. My worst experience of buying online. Officious, petty minded. They sent an obsolete diary then refused to send correct goods unless I paid for return. I threw it away and...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Christopher.
Thankyou for your feedback.
I have been looking into your order and I can see you ordered a 2013 diary which was described as such on the Post Office Shop website. I'm afraid that we cannot refund items that have been ordered incorrectly unless they are returned to us within 30 days of receipt.
I appreciate how frustrating this may have been for you, however I am unable to assist you any further on this matter
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
This is all about goodwill and building up customer confidence. It is not about rigidly keeping to standard rules and putting customers off. It was obvious that I meant to order the 2014 diary insert.
I'm afraid I made a similar mistake last year with Amazon. They immediately sent me the correct insert and made no extra charge. Consequently I remain am a regular customer of Amazon.
The same cannot be said for the Post Office which has displayed a total lack of common sense though they do keep to the rules.
Needless to say I will not be troubling you again and will pass on my views to work colleagues, friends and family.
Well done!!!!!!!!!!!!!!!!!!!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Christopher,
Once again, I offer my sincere apologies regarding this matter and i understand your frustrations. Our ordering system does not allow us to replace items with alternatives I'm afraid, we could have only replaced your item like for like which would not have been beneficial to you.
However, I will now look into potential improvements to our returns process which will prevent situations like this arising in the future.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Date of purchase: 18/11/2013
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Trusted Customer
Feefo Verified
12 years ago
Fantastic - Such speedy service, will be using postoffice shop again.
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