Items had practically no packaging and some of the products arrived damaged. Glued one item back together and still waiting for replacement to arrive for one of the others, even though it was...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Janet,
Please accept my apologies over the condition in which your items were received.
I arranged for four replacement items to be sent to you free of charge, have you received these?
Kind Regards,
Sally
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 31/01/2014
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Trusted Customer
Feefo Verified
12 years ago
Easy to use website and speedy delivery
Product reviews
Date of purchase: 10/02/2014
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Trusted Customer
Feefo Verified
12 years ago
Service was very good my order arrived very quickly.
Ordered two items. One item never delivered due to being out of stock. Very poor communication with regards to this.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Jenny,
Thankyou for your comments. Firstly, please accept my apologies for the delay in receiving your coin.
Unfortunately, the delay in receiving your stamps was caused by Royal Mint exhausting their stock due to an underestimation of the high demand for this item.
Here at The Post Office Shop, we work closely with The Royal Mint to ensure these occurrences are kept to a minimum and in light of this we are working with The Royal Mint to ensure that delivery of stock to ourselves is prioritised over other vendors due to our close relationship with them.
We are also investigating the potential for limiting instances like this further going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
In future, please kindly state clearly if item is out of stock or if likely delay and also timescales. Item was listed as in stock at time of order and is clearly not the case. Thank you.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Jenny.
We are constantly looking at ways to improve this process and I will forward your details on to our collectibles team to see if they can decide upon a process to get the information supplied from The Royal Mint quicker.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 20/01/2014
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Feefo Verified
12 years ago
Easy to navigate and shop, but delivery took forever.
I paid for next day delivery, the package arrived 3 days after I ordered it. It was not addressed to me by name and since I work in an area with over 80 staff this was a problem. It was also...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Hilary,
Thankyou for your feedback. Firstly, please accept my apologies over the inconvenience caused by the delay in receiving your stamps.
Upon investigation, it appears that a system error caused the name field in our addressing system to be omitted from printing on the address labels of parcels.
Our IT Team are aware of this and are looking into ways of preventing this happening going forward.
In light of the inconvenience this caused you, I am going to request that your delivery charge is refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Morning Saila,
Thankyou for your comments.
At the moment, the Post Office Shop do not have a facility to ship parcels overseas; we can only deliver to the UK mainland at present.
However, we are continually looking into ways of improving our customer experience and I will pass your comments on to see if delivering to the EU is something we could put in place going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
I am buying special stamps from you online because I am not able to go to a post office. I need every now and then stamps on cards to be sent to other EU countries. Your page is a very peculiar place to try to find the suitable, special stamps. It is also a very peculiar place to find the value for a standard letter to EU. I am really struggling and quite often I just have to guess the values as well as to improvise in adding the values to get the approximately correct postage. Please, do something to the matter, have stamps in different values in special stamps so that that I am able to show off with my stamps as they do to me so easily when I get cards from Finland and Sweden as well as Austria.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
