Generally a good service but I have just had an experience which has disrupted production in our company which has been less than ideal and forced me to try another supplier to rectify the situation.
I have placed order twice and twice they could not confirm my address. Took them ages to let me know that order is on hold and finally hey have canceled order. Waste of time (in my two cases)
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Sebastian.
Thankyou for your comments.
Here at the Post Office Shop, we are committed to providing our customers with a secure ordering process. As a part of this, we do conduct verification checks on high value orders to prevent both ourselves and our customers from fraudulent orders being placed.
This is part of our long standing commitment to provide our customers with a safe and secure ordering experience.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Sally, I always order on behalf of company. Own building, company on market since 2006 did order from you in the pad with no problem, response to your email promptly... If you follow procedures, not approach customers individually then obviously your service is not for us.
Security is important but there is a limit of what you can take when ordering post stamps...
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Thankyou for your reply Sebastian.
I appreciate how frustrating this is for you. However I must stress that this procedure has been put in place to protect our customers.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon Margaret.
Thankyou for your comments. Firstly, please accept my apologies that the Butterflies Stamp Book was not what you expected.
I'm afraid that we do not stock a complete set of Royal Mail stamps with butterfly designs currently. However, we do stock a collection of stamps from around the world with butterfly designs.
If you would be interested in this product, it's product code is 886-5452. Please may I stress that you cannot use these stamps, they are purely collectible items.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Your very helpful on-line customer service has completely refunded the whole amount of my purchase as: the two flip charts I ordered were paid for as an express order. I waitied 4-5days, one came...
Read more
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Linda.
Thankyou for your feedback. Firstly, please accept my apologies over the poor condition your items were received in.
I am please that our Customer Service Team were able to resolve this matter for you. however, I am concerned with the way in which the items were packed.
In light of this, I am going to forward your comments onto our warehouse team and request that they investigate alternative ways to pack these items to prevent damages going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
